Onsite Desktop/Help Desk Support Technician

Network Advantage, Inc, a Richmond, Virginia-based leader in advanced Information Technologies is seeking qualified candidates to join our Team at Richmond International Airport as an Onsite Desktop/Help Desk Support Technician.

Position Description

You will serve as a first point of contact for Richmond International Airport employees and vendors seeking technical assistance via email, phone, and help desk ticketing systems. You should be able to perform remote and deskside troubleshooting using industry standard diagnostic techniques to determine the best solution based on the details provided by the end user and your troubleshooting capabilities. You should have communication skills to help the end users through the problem-solving process with a friendly, positive attitude. You should know when you are unable to resolve the issues, when to ask for help from the next level IT Support Team. The IT Support role helps support users with the Windows Operating Systems (Win10/11 Enterprise), applications (both Local and Cloud based), and mobile devices, plus network, virus, malicious software, and hardware support issues. Additionally, you will support the Team in more advanced projects as needed.

This position requires you to be present onsite at Richmond International Airport Monday-Friday 8:00 AM – 5:00 PM, 40 hours per week (this is not a telework position).

Qualifications:

• Associates degree in a computer science related area or equivalent work experience.
• 1-3 years of Helpdesk/Incident experience in an IT environment.
• 1-2 years of Hardware (Desktop/Laptops/Printers/Scanners) hands on experience and minor repairs.
• 2-4 years of Customer Service Experience.
• Experience in Microsoft Windows 10/11 as it relates to troubleshooting and remediating end user issues.
• Experience with Microsoft 365 as it relates to troubleshooting and remediating user issues.
• Excellent customer communication (both Verbal and Written), ability to self-balance tickets and tasks, and enjoy working in a team-based environment.
• Understanding of the OSI model and experience in layer 1-2 troubleshooting.
• Knowledge of modern RMM tools, Modern AV / XDR

What we Offer:

• Competitive salary (higher than the market standard)
• 27 Days of PTO (to use for State Holidays, Sick or Vacation) and you can roll over up to 500 hours per year
• 40-hour work week with paid after hours on-call rotation for one week each month
• Company Annual Bonuses
• Competitive Health and Dental Plans in which we cover 50% of the premiums for you.
• Employee Assistance Program
• Concierge Services
• Access to many of Virginia’s top IT Engineers and Architects (Network, Enterprise Hardware and Software, Advanced Virtualization, Cybersecurity, etc.)

Nice to Haves:

• Experience in Microsoft Server and Virtualization environment is preferred.
• Azure/Entra AD and Modern Desktop Administrator Certifications
• Solar Winds Help Desktop System
• CompTIA A

This solicitation is to find the right person with the right skillsets and attitude that likely will lead to direct employment in the future with Richmond International Airport. If you think you have what we want and are interested in what we have to offer, please send your resume, job history, salary history and salary requirements to Jobs@networkadvantage.com.

Disclaimer: The above is intended to describe the general content of and requirements for the performance of the job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Network Advantage, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Types: Full-time, Contract

Pay: From $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Education:

• High school or equivalent (Required)

Experience:

• Help Desk: 1 year (Required)
• Windows Desktop OS Support: 1 year (Required)
• Office 365 Support: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Richmond, VA 23250 (Required)

Work Location: In person

Salary : $25