What are the responsibilities and job description for the IT Support Technician position at Network Services Group / SBBSNet?
Job Title: IT Support Specialist
Location: Saginaw, MI
Date: 01-14-2025
Job Type: Full Time
This is an intermediate level position requiring comprehensive knowledge of computer networking, repair, testing, and troubleshooting. Analyze, plan, design, and install new personal computer systems. Review, monitor and upgrade existing personal computer systems. Determine user specifications for hardware and software. Install new, and maintain existing, hardware and software. Respond to inquiries and requests for assistance on client computer systems or PCs. Investigate and identify problems, troubleshoot and provide advice to assist clients. Coordinate with others to resolve problems as necessary. May operate in a mainframe and/or microcomputer environment. Provide on-site and remote support to contract clients. Research new technologies, build test lab mockups, build possible client solutions, work on long-term client projects, VPN Wide Area Network and Third party-application deployments. Identify and perform communication system connection repairs.
Candidate must meet the following requirements:
- Prior experience in computer support environment
- Possess solid knowledge of Windows and Linux based applications and operating systems
- Ability to work well with other team members and a diversity of end users
- Ability to multi-task and work under pressure with minimal supervision
- Be motivated and have strong organizational skills
- Effectively prioritize and bring multiple, simultaneous tasks to satisfactory conclusion
- Knowledge of Microsoft, Linux, SQL, Exchange, Communications, and scripting are a plus
- Document work performed daily
- Install/troubleshoot/repair networking and other low voltage wiring
- Perform other tasks as needed
- Ability to work safely and efficiently
- Reliable transportation and some travel as needed
Compensation will be determined based on experience.
Please send resume, cover letter, and references in Microsoft Word or Adobe PDF format to hr@netus1.com. List the position(s) desired in the subject of the e-mail. Please state your current employment availability and salary requirements in the body of your e-mail. All information will be held in confidence; we will not contact your references, including your current employer, without your consent.
NETUS1 is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.