What are the responsibilities and job description for the Housekeeper position at Nevada HAND Inc?
Summary Duties and Responsibilities:
Housekeeping is responsible for the cleanliness and sanitation of resident apartments, common areas, administrative offices, and resident laundry services. Housekeepers are responsible for achieving the highest level of resident satisfaction in an assisted living environment that supports the mission of HAND Senior Living.
Essential Functions and Work Duties:
The following essential functions of this position are performed personally, in cooperation with the supervisor, and/or in coordination with other staff. Additional work functions and duties may be assigned.
Principle Duties and Responsibilities:
- Follow the list of assigned resident apartments and common areas as directed by the Assistant Administrator or Director on Duty. Refrain from altering room assignments.
- Assist with housekeeping services of resident rooms or common areas outside of your assignment to cover vacations, sick calls, or when directed by the Assistant Administrator or Director on Duty.
- Maintain all housekeeping and laundry equipment in a clean and safe manner. Immediately report any issues with equipment to the Assistant Administrator or Director on Duty.
- Immediately report any unusual incidents/occurrences to the Assistant Administrator or Director on Duty.
- Complete an incident report and report any life safety violations observed in resident apartments, or inappropriate resident behavior, or any noncompliance under the NAC 449 regulations.
- Maintain a professional appearance per the dress code and uniform requirements.
- Maintain a professional caring approach when dealing with residents, families, visitors, medical professionals, coworkers, and the general public at all times.
- Respond to resident and family queries, requests, and/or concerns with a friendly and helpful demeanor.
- Acknowledge and greet guests in public spaces with a warm, friendly greeting.
- Attend monthly All Staff meetings as required under the Nevada Administrative Code 449.
- Monitor and control inventory stock on approved products to ensure adequate supply. Communicate weekly with the Assistant Administrator or Manager on Duty regarding products and supplies that are running low on stock.
- Support and assist other departments within the community as needed to ensure the highest level of satisfaction from our residents.
- Respond to requests from other departments timely and appropriately.
- Demonstrate Ideal Team Player values and follow our organization's Core Values.
- Communicate with the Wellness Department and Assistant Administrator regarding any resident concerns and/or changes in resident conditions.
- Document and notify the Assistant Administrator or the Manager on Duty of any refusal of housekeeping or laundry services.
- Ensure confidentiality of all resident-protected health information. Do not discuss or release any resident-specific information. Must direct all inquiries to the Administrator of the community.
- Refrain from discussing the internal operations of the community with residents, resident family members, or visitors at any time.
- Cooperate with, participate in, and support the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness.
Focused Housekeeping Duties and Responsibilities:
- Vacuum resident apartments and common areas as assigned weekly and additionally as needed or directed to do so by the Assistant Administrator or Director on Duty.
- Dust all furniture and surfaces and use approved products to wipe down.
- Clean baseboards in the living room, bathroom, and kitchen areas.
- Sanitize and disinfect toilets, showers, sink, and mirrors.
- Mop the floors in the bathroom and kitchen areas within the apartment. Mop common community areas as assigned.
- Perform spot cleaning of carpet to remove spots. If unable to remove a spot or stain, you must notify the Lead Facilities Technician as well as the Assistant Administrator of the spot/stain and resident’s apartment number.
- Refrain from moving any resident furniture. If furniture within the resident’s apartment needs to be moved, notify the Sr. Lead Facilities Technician and the Assistant Administrator.
- Assist residents with moving personal items around as they request or assisting with storing personal belongings as needed or at the direction of the Assistant Administrator or Manager on Duty.
- Ensure the kitchen counters have been wiped down and there is no trash or debris and assist the resident with putting items away as needed.
- Remove the trash at each visit from the apartment and place a new trash bag within the canister.
- Report any smells, such as urine, feces, or pet smells immediately to the Sr. Lead Facilities Technician, Assistant Administrator, and/or Manager on Duty.
- Assist residents with cleaning the kitty litter box once a week as needed or temporarily related to a short-term resident change of condition.
- Assist residents with extra cleaning related to having a dog or cat in the unit as our communities are pet friendly.
Focused Laundry Services Duties and Responsibilities:
- Complete resident laundry, including gathering, sorting, washing, drying, folding clothing and other linen items (i.e. bedding, towels, etc.) and returning laundered items to the resident’s unit.
- If a resident refuses laundry services, document the refusal and notify the Assistant Administrator or Manager on Duty.
- Report to the Assistant Administrator or Manager on Duty when there is a pattern established regarding laundering of resident clothes or bedding that must be done more than once a week.
Other Functions and Work Duties:
Perform other duties from time to time that are determined as necessary for the well-being of the total operation.
Coordinate specific work tasks with other personnel within the department as well as with other departments to ensure the smooth and accurate flow of work and information.
Perform tasks that are supportive to the essential functions of the job, but which may be altered or re-designed upon individual circumstances.
Qualifications and Skills Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
- Must be 18 years of age or older.
- Must possess a high school diploma or equivalent.
- Must have one year of experience with customer service.
- Strongly preferred one year of experience working with the senior population.
- Must obtain a Food Handler Safety Training Card (Health Card) within thirty (30) days of employment and maintain a current and valid card thereafter.
- Must obtain Cardiopulmonary Resuscitation (CPR) and First Aid training before or within thirty (30) days of employment and maintain a current and valid card every two years thereafter.
Other Skills and Abilities:
- Ability to read, write and speak in English fluently.
- Safe cleaning practices and understanding appropriate cleaning techniques and product use.
- Has the ability to work with the senior population.
Physical Requirements:
- Body agility is important: maintaining body equilibrium to prevent falling when walking, standing, or crouching.
- Standing and walking is required for the majority of time spent in the assisted living community (6-8 hours). Standing in one position is required while performing various housekeeping duties.
- Stooping: frequently bending body downward and forward by bending spine at the waist, requiring full use of the lower extremities and back muscles.
- Kneeling: frequently bending legs at knees to come to rest on knee(s), squatting, crouching, and crawling.
- Reaching: frequently extending hand(s) or arm(s) in any direction.
- Twisting: frequent twisting at the waist is required when bathing patients and performing other procedures.
- Frequent lifting, carrying, pushing, or pulling up to 50 lbs. when moving appliances/furniture, and pushing housekeeping cart.
- Able to tolerate exposure to dust, cleaning chemicals, and pet odors.
- Ability to work in confined spaces.
- Hearing: ability to ascertain if equipment is working properly and to respond to alarms.
- Fine Motor Skills: ability to seize, hold, grasp and turn objects such as removing bed linens, organizing objects, and grasping cloth for dusting.
- The worker is required to visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial).
- The worker may potentially be exposed to infectious diseases.
Nevada HAND does not discriminate, and will not tolerate discrimination, based on race, color, national origin, ethnic origin, sex, sexual orientation, age, or disability as those terms are defined under applicable law.
