Senior Network Engineer Level 3

JOB DETAILS:

While we prefer local candidates, this position can be remote. This is a Monday through Friday engineering role supporting various client sites in the Greater Boston area.

COMPENSATION:

Base salary in the 120-140 range commensurate with experience, quarterly profit sharing and bonus plan, mileage reimbursement, cell/data reimbursement.

BENEFITS / HIGHLIGHTS:

• 100% paid medical plan including health, dental, vision
• Matching 401K
• Life Insurance
• Disability
• Paid holidays
• Referral bonuses
• Paid training and certifications
• Company social events quarterly team outings, retreats, holiday parties, game nights

What You'll Do:

• Support our customers with great Customer Service, resolving mostly high-level support incidents
• Identify opportunities and areas of improvement while interacting with clients
• Work with clients to suggest technical solutions that meet their business needs
• Work on new installs, migrations, troubleshooting, and projects
• Interface with third party vendors and act as the liaison for the client
• Update internal and client documentation as needed and create and maintain comprehensive documentation of client environments
• Responsible for detailed time tracking of work and client interactions
• Participate in Teambuilding, Knowledge / Experience sharing and regular feedback and process improvement initiatives
• Serve as an escalation point for Tier 1 and 2 engineer support issues
• Participate in on-call rotation and after-hours / weekend projects and troubleshooting as needed
• Stay on top of new technology and industry trends

What You'll Need:

• Bachelor's Degree or 10 plus years of equivalent working experience
• 10 years' experience in an IT Engineering support/Network/Consultant role, preferably at an MSP, but not required
• You are a team player that can live by the NENS core values
• A passion for customer service
• Exceptional written/oral communication skills and the ability to listen
• Reliable transportation required and the ability to walk/stand for 8 hours a day
• Ability to work in a fast-paced, ever-changing environment
• Strong work ethic and self-motivated with the ability to manage multiple priorities
• Ability to identify opportunities and areas of improvement for clients
• Strong time management and accountability skills

Technical Knowledge & Experience:

• Advanced experience implementing, configuring and troubleshooting routers, switches, firewalls, VPNs, Wi-Fi, network monitoring and other network devices
• Experience implementing, configuring and maintaining Palo Alto's, FortiGate, & Meraki Firewalls, including HA pairs, VLANs, ACL's, Site to Site Tunnels, VPN's
• Advanced Cloud experience architecting, administering, and troubleshooting of Azure and M365
• Experience in multiple areas of the Microsoft O365 suite, Entra ID, Exchange, SharePoint, Teams, Intune, Purview
• SharePoint migration experience is a must have skill
• Advanced experience in Microsoft server (AD, DNS, DHCP, NPS) and workstation technologies
• Experience in server virtualization technologies
• Experience with security technologies and incident response
• Experience with Disaster Recovery (plan creation, tabletop exercises and implementation)
• Experience with SSO and MFA, Okta preferred
• Demonstrated history of delivering exceptional customer service, consistently adding value and expertise to clients
• Demonstrated analytical and troubleshooting skills
• Demonstrated experience with backup and recovery solutions
• Demonstrated experience with storage technologies
• Experience with automation and scripting (PowerShell)
• Humility and ability to escalate issues where there is no clear path to resolution
• Certifications in the following technologies are a nice plus: Microsoft Azure, M365, Cisco/Meraki, VMware, Palo Alto, Okta

See more at http://www.nens.com