What are the responsibilities and job description for the Intermodal Dispatcher, Customer Service Representative position at New Generation Transportation, LLC?
Job Summary
We are seeking a dedicated and detail-oriented Dispatcher/Customer Service Representative to join our dynamic team. This role is crucial in providing exceptional support to our clients and ensuring smooth operations within our logistics and transportation management systems. The ideal candidate will possess strong communication skills and a solid understanding of freight and logistics, enabling them to analyze and resolve customer inquiries effectively.
Responsibilities
- Communicate with customers regarding their inquiries, providing timely and accurate information.
- Analyze customer needs and provide solutions related to freight, logistics, and transportation management.
- Utilize tools to assist in tracking shipments and managing fleet operations.
- Provide support in managing transportation management systems, ensuring data accuracy and integrity. Qualifications
- Strong communication skills, both verbal and written, with the ability to convey information clearly.
- Experience or knowledge in freight logistics is preferred.
- Ability to analyze data related to logistics and fleet management.
- Proficiency in using transportation management systems,
- Excellent problem-solving skills with a focus on customer satisfaction.
- Ability to work collaboratively in a team-oriented environment while managing individual responsibilities.
- Join us as we strive to deliver outstanding service in the logistics industry!
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Kansas City, MO 64161 (Required)
Ability to Relocate:
- Kansas City, MO 64161: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $25
