What are the responsibilities and job description for the Patient Service Representative (PSR) – Mobile Medical Team (MMT) position at New Horizon Family Health Services?
NEW HORIZON FAMILY HEALTH SERVICES
POSITION DESCRIPTION
JOB TITLE: Patient Service Representative (PSR) – Mobile Medical Team (MMT)
DEPARTMENT: Operations
SUPERVISOR: Program Coordinator - MMT
STATUS: Non-Exempt
**IMPORTANT NOTE**
THIS DOCUMENT DOES NOT CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT
JOB SUMMARY
Under the direct supervision of the Program Coordinator, the Patient Service Representative (PSR) confers with incoming and outgoing patients/visitors, assisting them as needed on the MMT Mobile Medical Unit. The PSR directs patients/visitors to appropriate locations throughout the office; interacts with patients/visitors in a courteous, appropriate, respectful manner at all times and without exception. This position receives incoming calls and routes appropriately, taking messages when necessary and forwarding them to the intended party in a timely, responsible manner. This position performs the following duties in accordance with the established policy and procedures of New Horizon Family Health Services.
DUTIES PREFORMED:
- All front desk staff MUST wear the designated uniform authorized by the organization.
- All front desk staff are required to maintain effective communication between the front desk and clinical staff.
- Receive incoming telephone calls and provides assistance as needed. Transfer calls to appropriate department or person. Forward messages in a timely manner.
- Greet patients and visitors give instructions to direct the patient or visitor to the appropriate department or person.
- Maintain daily patient appointment scheduling, answer incoming telephone calls, and make patient appointment reminder calls if necessary.
- Register and/or update patient demographic information into the patient accounting system on a daily basis.
- Complete certification/recertification process for patients eligible for sliding fee discount based upon established criteria.
- Collect and enter patient payments, advance payments and payments on account into the patient accounting system on a daily basis.
- Maintains a neat/well-organized work area.
- Notify supervisor and/or management of presence of suspicious activity observed in or around Center property.
- Must hold all patient Protected Health Information (PHI) other patient personal information and agency information in confidence, in accordance with the attached Employee Confidentiality Statement, which I have read, understand and signed.
- Must immediately report maintenance and repair issues for the Mobile Medical Team – Mobile Unit to the Facilities Director and the Program Coordinator.
- Actively participate in and comply with all aspects of the NHFHS Corporate Compliance Program, follow the Program Code of Conduct and obey all relevant laws, statutes, regulations and requirements applicable to Medicaid, Medicare and other State and Federal health care programs.
- Perform end of day tasks and reporting.
- Observe schedule for work, lunch and breaks.
- Participates in CQI, other internal committees, special projects/observances or activities that promote improvements in organizational performance and/or advance the mission, goals, and objectives of New Horizon Family Health Services.
- Performs all services on an assigned status at places and times as directed by the Program Coordinator.
- Performs any other duties as assigned by supervisor, CEO or designee in their absence.
New Horizon Family Health Services, Inc. reserves the right to revise or change job duties and responsibilities as the need arises. THIS DOCUMENT DOES NOT CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT
QUALIFICATIONS
Education
A minimum of high school diploma or equivalent. Medical Office Training certificate or other relevant education and training beyond high school preferred.
Experience
- Preferably two (2) years’ experience in a medical office or other healthcare facility setting.
Other Requirements
- Demonstrates basic math computation skills.
- Has the ability to speak and communicate effectively with co-workers, patients and the public.
- Has the ability to understand and follow in detail both verbal and written instructions.
- Exercises discretion and sound judgment when dealing with patients, visitors and co-workers.
- Must have working knowledge of computer programs and professional construction of emails
- Must demonstrate the ability to accept responsibility as indicated.
- Must be a motivated and enthusiastic learner.
- Must present a courteous, tactful, and professional attitude and demeanor
- Must demonstrate the ability to work under stress and work well with others.
- Follows NHFHS policies and procedures including personal visits and phone calls
- Must demonstrate
- legible handwriting
- excellent spelling
- ability to speak clearly and in a grammatically correct manner
Benefits:
New Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees. These choices/options include:
- Vacation plus holidays and sick leave
Optional Benefits which include:
- Medical (PEBA State Health Plan), Dental and Vision benefits
- Flexible Spending and Health Savings Accounts
- Voluntary Life Insurance
- Short Term Disability and Long Term Disability
- Optional contribution to a 403 (b) Retirement Plan, with up to 4% employer match after the first year of employment
- Continuing education courses through SC AHEC
Mission:
Our Mission is to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.
Community:
Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking & biking trails, as well as recreational activities including golf, tennis, water sports, cultural performances and more. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away.
We are an Equal Opportunity employer.
