What are the responsibilities and job description for the Library Assistant I position at New Jersey Institute of Technology?
Title:
Library Assistant I
Department:
Van Houten Library
Reports To:
Director of Library Operations, Van Houten Library
Position Type:
Staff
Position Summary:
Under the supervision of the Director of Library Operations, the Library
Assistant I will be responsible for providing customer service functions,
clerical support duties essential to the library’s operations, and collecting,
verifying, and reporting usage statistics. The incumbent must perform assigned
duties independently and reliably with minimum supervision. The successful
candidate will have an eye for detail, strong analytical skills, and the
ability to make independent judgments. The incumbent will work a flexible
on-site schedule which may vary depending on the academic calendar and library
needs.
A typical work schedule assignment: fall and spring semesters: Tuesday to
Thursday from 4:00 pm to midnight, Friday from 12:00 pm to 8:00 pm, and
Saturday from 1:00 pm to 9:00 pm; Summer terms: Monday to Thursday from 1:00 pm
to 9:00 pm and Friday from 9:00 am to 5:00 pm; Between semesters: Monday to
Friday from 9:00 am to 5:00 pm. Work a closing shift. Work a flexible schedule
based on the library’s closing schedule. Work an overtime schedule as assigned.
Essential Functions:
Customer
Service and Engagement (60%)
- Welcome students, faculty, staff,
and visitors and ensure all are treated respectfully.
- Perform at least 15 hours per week
of service desk duties, including, but not limited to, working the access
service desk and assisting with patron inquiries, complaints, and
reservations.
- Register and renew patron accounts,
process library materials, collect fees/fines, and perform circulation and
clerical tasks.
- Process group study and meeting
room reservations, answer phone calls, and reply to emails.
- Interact effectively with students,
faculty, staff, and visitors when delivering services; demonstrate initiative
with problem-solving issues; and interpret and make exceptions to Library
policies as appropriate.
- Secure library materials,
equipment, and facilities and take necessary action to assure the safety of
library patrons.
- Perform simple to intermediate
information searches using library discovery platforms and electronic
databases.
- Operate and troubleshoot computer
workstations and printers in the Information Commons computer lab.
- Train and direct other Library
Assistants and student employees as assigned.
- Perform other duties as assigned.
Usage
Data Collection (30%)
- Under their supervisor’s direction,
liaise with library staff to collect, gather, store, and distribute usage
statistics from vendors, Alma and Primo, other related systems, and other
internal and external reporting applications.
- Verify the data collected from
various sources to ensure accuracy.
- Collaborate with the librarians to
develop quality control of collected data.
- Ensure documentation of usage data
collection complies with policies and procedures.
- Make independent decisions based on
common sense and good judgment.
Additional Functions:
- Performs duties in one of the following essential functions as
assigned.
- Acquisitions - acquire,
pay for, and process physical books, periodicals, and media items. Serve as
the first line of contact with various vendors to resolve related issues.
- Cataloging and
Processing - perform copy cataloging and processing of physical books,
periodicals, and related materials.
- Collection Maintenance
- shelve library materials, shelf-read, and direct student employees to
perform collection maintenance activities.
- Digitization - scan,
store, and manipulate digital content such as images, maps, manuscripts,
theses/dissertations, documents, archives, special collections, etc.
- Fulfillment Management:
perform access service activities related to course reserves, check-in and
check-out, processing holds and lost items, curbside pickups, and billings
and notices.
- General Administration
- receive work direction from the Business Manager to process payment of
invoices using Banner and eMerchant (ERP), Alma and Rialto (Library
systems). As needed, liaise between
the library, finance departments, and external vendors to address invoice
issues. Distribute library mail.
- Resource Sharing -
perform resource-sharing activities related to interlibrary loan borrowing,
lending, and document delivery.
- Serials Management -
check-in, shelve, claim, and maintain periodicals, journals, magazines, and
newspapers.
Prerequisite Qualifications:
- Associate degree in
related disciplines or at least 60 credits earned toward a bachelor’s degree.
- Three (3) years of
customer service experience, with one (1) year of circulation/access services
library experience.
- Evidence of
reliability, attendance, punctuality, and trustworthiness to work the closing
shift with minimal supervision.
- Proficient with
computer systems (Microsoft suite, Google suite), experience with library
databases and web applications. Must possess intermediate-level Excel skills.
- Must be able to bend,
lift, and shelve books of various sizes and weights and push a book truck
weighing up to 50 pounds.
- A formal education and
experience prerequisites may be waived at the university’s discretion if the
candidate can demonstrate an equivalent combination of education and
experience, specifically preparing the candidate for success in the position.
-At the university's discretion, the education and experience
prerequisites may be exempted where the candidate can demonstrate to the
satisfaction of the university, an equivalent combination of education and
experience specifically preparing the candidate for success in the position
Bargaining Unit:
OPEIU
Range/Band:
16
FLSA:
Non-Exempt
Full-Time
Salary : $42,900 - $54,300
