What are the responsibilities and job description for the IT Systems Administrator I (DOH/ITSD#35090) position at New Mexico Department of Health?
Salary
$29.66 - $47.46 Hourly
$61,700 - $98,720 Annually
This position is a Pay Band ID
Posting Details
Interviews are anticipated within two (2) weeks of closing date.
The Department of Health Information Technology Services Division provides technical support for over 3,000 computers and computer systems throughout the state of New Mexico. The System Administrator I position is responsible for maintaining desktop hardware required for operability of all state Public Health Offices, Vital Records Offices, and Public Health Facilities as well as state-run facilities and hospitals. Infrastructure maintained by this staff facilitates the operations of NMWIC, Immunization Services, Family Planning Services, Behavioral Health Services, Substance Abuse Recovery Services, Medical Cannabis Program, SLD, FBMC, NMSVH, SATC, Turquoise Lodge, Los Lunas Community Program, and NM Behavioral Institute. As Level 2 support, this position is responsible for the timely and satisfactory resolution of customer service requests that have been escalated beyond Level 1 support. Support is provided to customers in-person and via telephone, email, a self-service portal, and using remote tools to troubleshoot, analyze, diagnose, and resolve hardware and software incidents and service requests. This position is expected to work within a Service Management platform, accepting, documenting, and completing tickets that are assigned to their service area. This position resolves service requests including network outages and computer failures. This position installs, configures, and maintains software on workstations and works with the Network Operations team. This position will support and receive purchased equipment for DOH, including documentation and deployment of purchased equipment while maintaining communication with the Business Units. This position is expected to participate as a team member on enterprise-level technical projects, accepting tasks and providing relevant results. This position supports systems that serve the programs New Mexico residents depend on.
Why does the job exist?
This position serves as Systems Administrator I for the Northeast Region (Region 2) of the Service Management Bureau (SMB) in the Information Technology Services Division (ITSD) for the Department of Health (DOH).
How does it get done?
Tasks include IT customer service incidents and service requests, computer and network hardware and infrastructure deployment, maintenance, and repair, participation in technical projects including evaluating, upgrading, and implementing software and hardware systems, and emergency responses to specific events including coordination with critical staff and supporting event responders in a timely manner. This position is responsible for prioritizing multiple incidents based on customer impact and severity. Multi-tasking is required to perform actions in an optimized order to accomplish many tasks at once and achieve an overall successful rate of task resolution. This position is responsible for investigating the cause of each incident, evaluating the possible solutions, and selecting the appropriate course of resolution.
Who are the customers?
This position supports Department of Health employees, contractors, and partners.
Ideal Candidate
The ideal candidate has experience supporting a Microsoft Windows workplace by troubleshooting and resolving computer related incidents and service requests. This candidate provides high quality technical support to their customers. Multi-tasking is required to perform actions in an optimized order to accomplish many tasks at once and achieve an overall successful rate of task resolution.
Minimum Qualification
Associate degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and two (2) years of experience in end user support, systems administration, network administration, or any related field. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience.
Substitution Table
These combinations of education and experience qualify you for the position:
EducationExperienceEducationExperience
1 High School Diploma or Equivalent AND 4 years of experience OR High School Diploma or Equivalent AND 4 years of experience
2 Associate's degree in the field(s) specified in the minimum qualification AND 2 years of experience Associate's degree or higher in any field AND 4 years of experience
3 Bachelor's degree or higher in the field(s) specified in the minimum qualification AND 0 years of experience
Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some travel may be required. Ability to lift up to 40 lbs.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Jeff Acker (505) 372-8247 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
$29.66 - $47.46 Hourly
$61,700 - $98,720 Annually
This position is a Pay Band ID
Posting Details
Interviews are anticipated within two (2) weeks of closing date.
The Department of Health Information Technology Services Division provides technical support for over 3,000 computers and computer systems throughout the state of New Mexico. The System Administrator I position is responsible for maintaining desktop hardware required for operability of all state Public Health Offices, Vital Records Offices, and Public Health Facilities as well as state-run facilities and hospitals. Infrastructure maintained by this staff facilitates the operations of NMWIC, Immunization Services, Family Planning Services, Behavioral Health Services, Substance Abuse Recovery Services, Medical Cannabis Program, SLD, FBMC, NMSVH, SATC, Turquoise Lodge, Los Lunas Community Program, and NM Behavioral Institute. As Level 2 support, this position is responsible for the timely and satisfactory resolution of customer service requests that have been escalated beyond Level 1 support. Support is provided to customers in-person and via telephone, email, a self-service portal, and using remote tools to troubleshoot, analyze, diagnose, and resolve hardware and software incidents and service requests. This position is expected to work within a Service Management platform, accepting, documenting, and completing tickets that are assigned to their service area. This position resolves service requests including network outages and computer failures. This position installs, configures, and maintains software on workstations and works with the Network Operations team. This position will support and receive purchased equipment for DOH, including documentation and deployment of purchased equipment while maintaining communication with the Business Units. This position is expected to participate as a team member on enterprise-level technical projects, accepting tasks and providing relevant results. This position supports systems that serve the programs New Mexico residents depend on.
Why does the job exist?
This position serves as Systems Administrator I for the Northeast Region (Region 2) of the Service Management Bureau (SMB) in the Information Technology Services Division (ITSD) for the Department of Health (DOH).
How does it get done?
Tasks include IT customer service incidents and service requests, computer and network hardware and infrastructure deployment, maintenance, and repair, participation in technical projects including evaluating, upgrading, and implementing software and hardware systems, and emergency responses to specific events including coordination with critical staff and supporting event responders in a timely manner. This position is responsible for prioritizing multiple incidents based on customer impact and severity. Multi-tasking is required to perform actions in an optimized order to accomplish many tasks at once and achieve an overall successful rate of task resolution. This position is responsible for investigating the cause of each incident, evaluating the possible solutions, and selecting the appropriate course of resolution.
Who are the customers?
This position supports Department of Health employees, contractors, and partners.
Ideal Candidate
The ideal candidate has experience supporting a Microsoft Windows workplace by troubleshooting and resolving computer related incidents and service requests. This candidate provides high quality technical support to their customers. Multi-tasking is required to perform actions in an optimized order to accomplish many tasks at once and achieve an overall successful rate of task resolution.
Minimum Qualification
Associate degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and two (2) years of experience in end user support, systems administration, network administration, or any related field. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience.
Substitution Table
These combinations of education and experience qualify you for the position:
EducationExperienceEducationExperience
1 High School Diploma or Equivalent AND 4 years of experience OR High School Diploma or Equivalent AND 4 years of experience
2 Associate's degree in the field(s) specified in the minimum qualification AND 2 years of experience Associate's degree or higher in any field AND 4 years of experience
3 Bachelor's degree or higher in the field(s) specified in the minimum qualification AND 0 years of experience
- Education and years of experience must be related to the purpose of the position.
- If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.
Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some travel may be required. Ability to lift up to 40 lbs.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Jeff Acker (505) 372-8247 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
Salary : $61,700 - $98,720
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