What are the responsibilities and job description for the Customer Service Representative, Sales position at Newco Enterprises, Inc.?
Description
Newco Enterprises is a leading manufacturer of commercial coffee machines that has been brewing up innovations for 50 years. Founded in 1974, Newco has grown from humble beginnings into an industry leader known for its commitment to quality and customer satisfaction. Our state-of-the-art, climate-controlled manufacturing facility now houses the latest Amada metal fabrication machinery, positioning us for even higher levels of quality and efficiency. Be part of our continued success by joining our Customer Service team!
Reporting to the Customer Service Manager, this person will:
- Handle incoming calls and emails from customers and internal sales teams.
- Receive and process routine customer orders, inquiries, and/or customer issues related to pending orders.
- Engage in upselling and cross-selling by recommending additional products or services that enhance the customer experience.
- Assist customers in selecting the right products or services based on their needs and preferences.
This is a full-time position working Monday - Friday, 8:00 am - 4:30 pm. We would prefer some Customer Service experience, but it is not required, and we will train the right person. We are looking for an individual with an outgoing personality and solid work ethic.
Newco offers medical, dental, vision, disability and life insurance after 30 days and 401K with company match after 90 days of successful employment.
Requirements
- Excellent attendance record
- Ability to interact with customers with tact and courtesy, and an enthusiastic, team-oriented attitude.
- Previous experience in customer service or sales, with a focus on upselling or cross-selling, is a plus.
- Excellent communication and interpersonal skills.
- A positive attitude and the ability to build rapport quickly.
- Strong problem-solving skills with attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Ability to interact with customers with tact and courtesy, and an enthusiastic, team-oriented attitude.
