What are the responsibilities and job description for the Performing Loan Consultant I position at NewRez LLC?
Who we are
Shellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners' mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
Primary Function
The Performing Loan Consultant is responsible for providing excellent customer service in a fast-paced call center. The Performing Loan Consultant will handle inbound customer service related calls, as well as, contact homeowners across the country to collect past-due mortgage payments, identify their issues, and develop practical payment solutions that help them get current in their mortgage payments.
Our Performing Loan Consultant team is the face of our organization, and we are interested in hiring individuals that are fully committed to providing exceptional customer service.
Principal Duties
- Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner.
- Use a blend of manual and automated calling strategies to locate past due homeowners, contact them, identify their issues, and set up customized payment strategies that cure their delinquencies.
- Develop workable payment solutions that satisfy both our clients / investors and our company.
- Handling inbound Customer Service calls, assisting with an assortment of questions from website assistance, escrow to processing payoffs.
- Process homeowners' mortgage payments.
- Offer and refer eligible homeowners for refinancing opportunities to the Originations department
- Arrive at work on-time for all shifts. Reliable transportation to work or comply with requirements for remote work policy.
- Achieve company performance goals.
- Take part in continuous training in company policies / procedures and industry regulations.
- Consistently represent the company in a positive and professional manner.
- Performs related duties as assigned by supervisor.
Education and Experience Requirements
Knowledge, Skill and Ability Requirements
While this description is intended to be an accurate reflection of the position's requirements, it in no way implies / states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
LI-AM1
Company Perks :
Company Benefits :
Newrez NOW :
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
CA Privacy Policy
CA Notice at Collection
