What are the responsibilities and job description for the Customer Service Representative position at Nexmos Design?
Company Description
About Us
At Nexmos Design, we believe in creating innovative solutions that inspire creativity and deliver exceptional results. Our team is passionate about bringing ideas to life through collaboration, dedication, and a commitment to excellence. Located in Columbus, OH, we prioritize employee growth and success while delivering outstanding customer service.
Job Description
Job Description
We are looking for a motivated and friendly Customer Service Representative to join our team. The ideal candidate will serve as the first point of contact for our customers, ensuring a seamless and positive experience. This role requires excellent communication skills, problem-solving abilities, and a dedication to customer satisfaction.
Responsibilities
Skills And Qualifications
Benefits
About Us
At Nexmos Design, we believe in creating innovative solutions that inspire creativity and deliver exceptional results. Our team is passionate about bringing ideas to life through collaboration, dedication, and a commitment to excellence. Located in Columbus, OH, we prioritize employee growth and success while delivering outstanding customer service.
Job Description
Job Description
We are looking for a motivated and friendly Customer Service Representative to join our team. The ideal candidate will serve as the first point of contact for our customers, ensuring a seamless and positive experience. This role requires excellent communication skills, problem-solving abilities, and a dedication to customer satisfaction.
Responsibilities
- Respond to customer inquiries via phone and email in a timely and professional manner.
- Resolve customer issues by providing accurate information and solutions.
- Maintain a deep understanding of our products and services to address customer needs effectively.
- Document interactions and maintain detailed records of customer feedback.
- Collaborate with internal teams to escalate and resolve complex issues.
- Strive to exceed customer expectations at every interaction.
Skills And Qualifications
- High school diploma or equivalent (Bachelor’s degree is a plus).
- Strong verbal and written communication skills.
- Excellent problem-solving and multitasking abilities.
- Proficiency with customer service software and tools.
- Prior experience in a customer service role preferred but not required.
- A positive attitude and willingness to learn.
Benefits
- Competitive Salary: $34,000 - $42,000 per year.
- Growth Opportunities: Nexmos Design values employee development and offers career advancement pathways.
- Comprehensive training and support.
- Friendly and collaborative work environment.
- Paid time off and holiday benefits.
Salary : $34,000 - $42,000
