Join a Growing Team Where Your Impact Matters
At Next Day Dumpsters, we’re searching for a dynamic individual who thrives on solving real-time challenges and excels at being the ‘air traffic controller’ of our growing operations. As our Lead Dispatcher, you’ll play a pivotal role in synchronizing drivers, customers, and sales teams to ensure seamless operations. This role is ideal for someone who embraces responsibility, leverages technology to drive solutions, and is eager to grow into a future management position as we expand our team.
Why This Role is Exciting
This isn’t just another job. Here’s why this opportunity stands out :
- Maximize Your Earnings : This is not a typical 9-to-5 role. With a 50 to 55-hour work week, you’ll earn competitive hourly pay along with overtime compensation. Your hard work and dedication are rewarded every step of the way.
- Be at the Center of It All : Play a critical role in ensuring daily operations run smoothly and efficiently.
- Solve Real-Time Challenges : Thrive in a fast-paced environment where each day brings new opportunities to problem-solve and make an impact.
- Grow With Us : This position is designed to evolve, offering clear pathways to a management role as we expand.
- Collaborative Culture : Work in a supportive team environment that values culture and efficiency.
What You’ll Do as the Lead Dispatcher
Dynamic Driver and Route Support
Be the Go-To Problem Solver : Serve as the primary point of contact for drivers, addressing challenges to ensure smooth route completion.Ensure Service Continuity : Proactively troubleshoot equipment or service issues and reroute drivers or deploy backup assets to maintain uninterrupted operations.Proactively Manage Routes : Monitor routes using telematics and dispatch tools, resolving disruptions before they escalate.Build Relationships : Foster positive connections with drivers by being approachable and responsive to their needs.Strategic Resource Coordination
Optimize Resource Allocation : Verify driver and truck availability with the Operations Administrator to ensure efficient use of resources.Maximize Efficiency : Monitor daily and weekly capacity to align resources with demand and maintain balanced schedules.Seamlessly Handle Same-Day Requests : Collaborate with sales to integrate same-day services without disrupting planned operations.Next-Day Planning and Preparation
Finalize Work Orders : Review and confirm alignment with available resources to ensure accuracy.Prepare for Success : Prepare truck and driver allocations, ensuring the Route Planner has complete and accurate data to build effective next-day plans.Customer Service and Engagement
Resolve Issues Promptly : Work closely with the customer service team to address service concerns quickly and professionally.Deliver Exceptional Customer Support : Handle inquiries or complaints, provide accurate ETAs, and coordinate timely solutions.Schedule Emergency Services : Coordinate emergency pickups or additional services as needed.Safety and Operational Excellence
Champion Safety : Promote safe driving practices and adherence to company safety protocols.Identify Improvement Opportunities : Analyze routing data and driver performance to uncover areas for growth.Enhance Operations : Collaborate with the operations team to implement process improvements that boost efficiency and reduce risks.
