What are the responsibilities and job description for the Community Support Advocacy (CSA) Coordinator position at Next Door Solutions to Domestic Violence?

Job Description

Job Title : Community Support Advocacy (CSA) Coordinator

Location : San Jose, CA

Schedule : FT, 40hr / week onsite

Reports to : Associate Directors - Employee Engagement, Impact & Program Design, Professional Development & Training, Community Partnerships

Who We Are

Our mission is to end domestic violence in the moment and for all time.

In 1971, our founder Bea Robinson Mendez, concerned about the lack of services and options for domestic violence survivors, gathered a small group of her friends to figure out a solution. They set up a shelter in a garage and established a hotline number to provide information and support to survivors. Unbeknownst to them, it would become the second domestic violence agency in California and the first bilingual domestic violence shelter in the nation. So began the story of Next Door Solutions to Domestic Violence (NDS).

Domestic violence is the most prevalent form of gender-based violence, often the most frequently reported crime, and arguably the one with the greatest damaging effect on our families, youth, and communities. We are the only stand-alone domestic violence agency in Santa Clara County, answering approximately 15,000 crisis calls and serving an average of 3,000 survivors of domestic violence annually. Our comprehensive, compassionate, bilingual, and multicultural services are available free of charge to all individuals across the gender spectrum and of varying abilities.

Culture and Climate

NDS has developed a supportive workplace culture where personal and professional connections are valued and facilitated. Our guiding values are :

Oneness & Connectedness
Survivor & Community Centered
Compassionate Accountability
Equity & Justice
Inclusion for Liberation

Position Summary : The Community Support Advocacy (CSA) Coordinator leads a dynamic team of Advocates, ensuring survivors receive timely, effective, and compassionate support. This role is the primary resource for crisis intervention, mobile advocacy, and participant-centered services, setting the tone for quality and excellence. Strong organizational skills, leadership qualities, and a commitment to equity are essential for empowering survivors and supporting the CSA team.

Key Responsibilities :

Leadership & Team Coordination :

Lead and coordinate the CSA team to provide comprehensive support services to survivors and the community.

Organize schedules for Community Support Advocates to maintain coverage for crisis intervention, mobile advocacy, and participant support, including during expanded evening hours.

Facilitate team meetings focused on case consultations, information sharing, and support for addressing complex situations.

Oversee onboarding and training of new Advocates, ensuring alignment with organizational policies and best practices.

Participant Advocacy & Support :

Provide survivor-centered safety planning and risk assessment counseling, with a focus on addressing complex cases in a compassionate and values-driven manner.

Ensure timely mobile advocacy responses to partner agencies and facilitate warm referrals to additional resources.

Collaborate with courts, county departments, and other aligned systems to secure comprehensive support for survivors.

Training & Development :

Create and facilitate training sessions for Advocates, community members, and partners, including certification programs for domestic violence counselors and outreach education initiatives.

Foster ongoing professional development within the team to uphold the highest standards of care and advocacy.

Operational Excellence :

Maintain accurate participant records, case notes, and database entries.

Collaborate with other Coordinators to uphold service quality.

Work with the Community and Volunteer Engagement Coordinator to integrate volunteers into CSA operations.

Community Collaboration :

Represent NDS at meetings and with partner organizations.

Serve as a liaison with local law enforcement to enhance survivor access to services.

Strategic Planning :

Provide insights to organizational leadership to improve service delivery and align with agency goals.

Participate in organizational initiatives, values-driven projects, and strategic planning efforts.

Emergency Response & Crisis Management :

Serve as a backup for urgent issues related to survivors, staffing, community operations, and shelter needs.

Demonstrate calm and effective problem-solving skills in high-pressure situations.

Values-Driven Culture :

Foster a compassionate and accountable culture within the team and organization.

Support and maintain a working environment rooted in equity, justice, inclusion, and survivor-centered care.

Administrative & Communication Responsibilities :

Ensure timely and values-aligned communication with participants and staff via calls, emails, messaging, and chat platforms.

Attend all required meetings, including leadership, team check-ins, and organization-wide gatherings.

Comprehensive Support Services :

Coordinate ongoing case management and advocacy efforts, emphasizing safety planning and resource navigation for survivors and their families.

Other Duties :

Perform additional responsibilities as assigned to support the organization’s mission and adapt to the evolving needs of survivors and the community.

REQUIREMENTS :

MSW or related degree. Minimum of 5 years of management and supervisory experience in a non-profit human service environment

Highly organized, with the ability to handle multiple priorities at once.

Excellent verbal and written communications skills

Knowledge of client-centric programming and innovative approaches to crisis intervention.

Strong team orientation and ability to motivate others and build a sense of teamwork.

Collaborative approach with demonstrated ability to maintain partnerships and relationships with a variety of agencies and people.

Strategic thinker and problem solver who is able to execute plans with passion.

Experience working with a wide range of people from a diverse ethnic, social and cultural background.

Proficient in the use of Microsoft Office software.

Bi-lingual in Spanish required

Next Door Solutions is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age, sexual orientation, veteran and / or military status, protected medical leaves (requested or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, and any other status protected by state or federal law.

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