What are the responsibilities and job description for the Front Desk Agent- Luxury Hotel - $18.00/hr - Weekly Pay position at Next Generation Recruitment and Staffing Agency?
Our client, a luxury hotel in Buckhead Atlanta, GA is looking to add a motivated and dedicated Front Desk Agent to the team who will deliver exceptional experiences to our guests.
Our talented Front Desk Agents' primary responsibilities are to ensure guest satisfaction and deliver prompt, courteous, and professional service. Guest Services will routinely check-in/check-out guests, answer phones, take reservations, and assist other staff with job functions as necessary.
Successful team members will interact positively with customers and take action to solve problems in a manner that exceeds the satisfaction of parties involved. Instances of dissatisfaction will be addressed thoughtfully, thoroughly, and creatively. Essential hospitality standards must be used at all times including eye contact, warm smiles, personal greetings, and polite conversation when appropriate.
Responsibilities:
- Process guest registrations, including computation and collection of payment.
- Respond to guest needs, special request, complaints, and emergencies.
- Complete shift reports and process all financial transactions, including the verification and process of credit card transactions in accordance with company policies and procedures.
- Reconcile all accounts in a timely manner.
- Verify that all EOD work has been performed by other departments.
- Schedule guest wake-up calls and reservations for the following day.
- Answer phones and place reservations.
- Send and receive telephone calls and messages.
- Assist other employees in various assignments.
Qualifications:
- Excellent customer service.
- 2 years' experience in customer service or hospitality.
- Previous experience with Opera PMS and Micros POS systems.
- Able to learn computer functions and other on-the-job skills
- Excels in a fast-paced environment.
- Ability to multi-task.
- Excellent communication and math skills.
- Strong written and verbal communication skills.
- Flexible schedule, available to work evenings, weekends and holidays.
Salary : $18
