What are the responsibilities and job description for the Program Manager position at Next Level Talent, LLC?
Job Title : Program Manager
Location : Phoenix, AZ (On-Site)
Experience Level : Associate
Education Level : Bachelor's Degree in Engineering or Business
Job Function : Management
Industry : Electrical / Electronic Manufacturing
Job Type : Full-Time
About the Role :
We are seeking a detail-oriented and proactive Program Manager to manage customer strategies and oversee product / program execution from new product introduction (NPI) through volume production. This position focuses on driving customer satisfaction, profitable business relationships, and sales growth while providing leadership to cross-functional teams. The ideal candidate will have experience in electronics manufacturing services (EMS) or contract manufacturing (CM) and strong project leadership skills.
Key Responsibilities :
- Act as the leader of the Customer Focus Team (CFT) and prioritize team activities to meet customer commitments.
- Serve as the primary day-to-day customer point of contact, ensuring resolution of issues and strong customer relationships.
- Oversee successful new product introduction (NPI) processes, including planning, pricing, and supply chain integration.
- Develop and monitor key performance indicators (KPIs) related to inventory, pricing, and delivery schedules.
- Lead recurring pricing activities and negotiate pricing changes with customers.
- Conduct Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR), ensuring thorough preparation and alignment with customer objectives.
- Collaborate with internal teams and supply chain partners to resolve inventory, quality, and operational issues.
- Ensure compliance with contractual obligations, including cost reduction targets, flexibility allowances, and warranty terms.
- Lead program reviews and risk assessments to ensure alignment with organizational goals.
- Drive continuous improvement initiatives to streamline processes and enhance performance.
- Provide leadership and mentoring to team members, fostering a culture of collaboration and excellence.
Qualifications :
Minimum 3 years of experience in project or program management within an EMS or CM environment.
Proficiency in Microsoft Office Suite and Team's conferencing software.
Available to travel up to 25% , including domestic and international travel.
Why Join Us?
This role offers the opportunity to work in a fast-paced, dynamic environment where you can drive impactful initiatives and build lasting customer relationships. As part of our team, youll play a key role in delivering innovative solutions for clients in aerospace, defense, medical devices, and other industries.
Additional Details :
