What are the responsibilities and job description for the Reunion Customer Service Representative position at nextSource TalentCalling?
Location: Providence, RI (Hybrid)
Type: Temporary
Duration: March 3 – June 6, 2025
Hours: 9:00:00 AM - 4:30 PM
Pay Rate: $25.00 per hour
Job Description and Daily Tasks:
Email Correspondence: Respond to and manage a high volume of incoming emails from alumni, ensuring prompt, professional and accurate communication.
Phone Support: Answer and return calls to alumni, addressing inquiries, providing assistance, and resolving issues.
Alumni Registration: Assist with registering alumni on our registration platform, ensuring accurate data entry and troubleshooting any issues that arise.
General Support: Provide ongoing administrative assistance to the Events Team as needed, maintaining smooth operations during the Reunion season.
Qualifications:
- Proficiency with Google Suite (sheets, docs, forms, mail, etc.).
- Comfortable learning new technology.
- Excellent customer service and communication skills.
- Able to respond calmly and professionally to numerous phone and email inquiries.
- Strong multi-tasking skills.
- Ability to work efficiently in a fast-paced environment with ability to pivot.
- Must be resourceful with a positive “can-do” attitude.
- High School Diploma with 3-5 years’ experience, some college preferred.
- Available and committed to work through June, with possible shifts over Memorial Day weekend.
Additional Details:
- Remote from March - April; onsite beginning May.
- Parking – on street
nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure, and life experiences, or for any other reason.
nextSource is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at talent@nextSource.com.
Salary : $25
