What are the responsibilities and job description for the Senior Manager, Customer Support position at Nextworld®?
Description
Nextworld, named #1 “Best Place to Work” in 2020, 2021, 2022, and 2023 by the Denver Business Journal, is a high-growth software development company based in the Denver Tech Center is looking to hire a Senior Manager, Customer Support.
Nextworld builds a forward-thinking, no-code, cloud-based development and runtime platform with robust capabilities for enterprise applications.
This leadership role will require a strong background and a proven track record in developing and scaling customer support teams in the enterprise software space, ideally ERP. This role also requires personal subject matter expertise in one or more key Nextworld product areas such as enterprise financials, distribution, manufacturing, or job cost. Experience with a software development company (ISV) is preferred.
This role requires willingness to take on a wide range of responsibilities simultaneously with the ability to drive projects and reported customer issues holistically.
Responsibilities:
Minimum Qualifications:
About the Team:
We build the no-code enterprise application platform (a.k.a. “EAP”) that is used by Nextworld’s customers and partners to create and run enterprise-grade business solutions. We have a knack for abstracting complex technical concepts into no-code facilities that are straightforward to use. The Platform allows for the development and execution of involved, integrated business applications — complete with workflow, business logic, eventing, external callouts, notifications, various user experiences, artificial intelligence, and more. Examples of applications suites built on the Platform are enterprise financials, sales, inventory, manufacturing, and real estate.
To see more of the product, including the Platform, and many application suites built on it go to https://www.nextw.com/.
Benefits of this Role:
EQUAL EMPLOYMENT OPPORTUNITY: Nextworld is an equal-opportunity employer committed to inclusion and diversity in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws, national origin, disability, veteran status, or other legally protected characteristics.
Nextworld participates in the E-Verify program. Learn more about the E-Verify program. https://www.e-verify.gov/
Nextworld is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Nextworld makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Salary Description
$102,000 – $146,000 per year
Nextworld, named #1 “Best Place to Work” in 2020, 2021, 2022, and 2023 by the Denver Business Journal, is a high-growth software development company based in the Denver Tech Center is looking to hire a Senior Manager, Customer Support.
Nextworld builds a forward-thinking, no-code, cloud-based development and runtime platform with robust capabilities for enterprise applications.
This leadership role will require a strong background and a proven track record in developing and scaling customer support teams in the enterprise software space, ideally ERP. This role also requires personal subject matter expertise in one or more key Nextworld product areas such as enterprise financials, distribution, manufacturing, or job cost. Experience with a software development company (ISV) is preferred.
This role requires willingness to take on a wide range of responsibilities simultaneously with the ability to drive projects and reported customer issues holistically.
Responsibilities:
- Champion and support the Nextworld culture (https://www.nextw.com/our-culture)
- Leadership of the customer support team which provides support to customers across the Nextworld platform and ERP solutions
- Master and maintain detailed knowledge of Nextworld solutions
- Ensure that the customer support function is incorporated into the product development lifecycle by, among other initiatives, effectively processing the teams customer support experience into feedback for the product team to improve each product area
- Innovate and improve or define processes needed to provide world class customer support experiences to our customers
Minimum Qualifications:
- Bachelor’s degree and/or equivalent enterprise software experience, or a combination of education and equivalent work experience
- 5 years’ enterprise software support experience
- Enterprise software team leadership experience
- Ideal candidate would also have:
- Proven history of troubleshooting
- Experience in implementing enterprise software
- Subject matter expert in one or more ERP product areas
- SaaS, PaaS, and/or IaaS expertise
- Experience in handling difficult issues with professional skill
- Strong analytical thinking and problem-solving skills
- Ability to evaluate alternatives for known issues and to assess risks in any workarounds
- Good written and oral communication and presentation skills
- Excellent time management skills and ability to handle multiple priorities with individual deadlines
- Prior knowledge of ERP applications required
- Curious, creative, and innovative
- Ability to communicate effectively with client, partners and Nextworld development team
- Ability to constantly learn and adapt to new technologies
About the Team:
We build the no-code enterprise application platform (a.k.a. “EAP”) that is used by Nextworld’s customers and partners to create and run enterprise-grade business solutions. We have a knack for abstracting complex technical concepts into no-code facilities that are straightforward to use. The Platform allows for the development and execution of involved, integrated business applications — complete with workflow, business logic, eventing, external callouts, notifications, various user experiences, artificial intelligence, and more. Examples of applications suites built on the Platform are enterprise financials, sales, inventory, manufacturing, and real estate.
To see more of the product, including the Platform, and many application suites built on it go to https://www.nextw.com/.
Benefits of this Role:
- Eligible for discretionary bonus program
- Participation in Nextworld’s Flexible Vacation Time (FVT) program
- Hybrid work schedule
- Eligible for discretionary employee equity program
- Competitive benefits plan for Medical, Dental & Vision
- 401(k) Plan with employer match
- Health Savings Account
- Life Insurance
- $50 monthly food credits for onsite market
EQUAL EMPLOYMENT OPPORTUNITY: Nextworld is an equal-opportunity employer committed to inclusion and diversity in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws, national origin, disability, veteran status, or other legally protected characteristics.
Nextworld participates in the E-Verify program. Learn more about the E-Verify program. https://www.e-verify.gov/
Nextworld is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Nextworld makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Salary Description
$102,000 – $146,000 per year
Salary : $102,000 - $146,000
