What are the responsibilities and job description for the Administrative and Customer Service Specialist position at Nickel Plate Heritage Railroad?
Job Summary:
The Administrative and Customer Service Specialist is a full-time position dedicated to supporting the organization’s operations, events, and outreach efforts. This multifaceted role involves administrative duties, event planning support, community engagement, and volunteer and gift shop management. The ideal candidate is highly organized, customer-service oriented, and passionate about promoting the organization’s mission.
Key Responsibilities:
Administrative Duties
- Answer phones and respond to email inquiries in a timely and professional manner.
- Assist with social media content creation and scheduling.
- Prepare credit card reports and assist with other office-related duties as needed.
Event Planning Support
- Coordinate with vendors, order catering, and purchase supplies for events.
- Help promote events through social media, community partnerships, and outreach.
Community Outreach
- Represent the organization at community events to promote programs and build
relationships.
Volunteer and Gift Shop Management
- Recruit, train, and oversee volunteers at the depot.
- Maintain stock levels in the gift shop, including ordering and restocking items.
- Ensure the gift shop is well-organized and provides an excellent customer experience.
Qualifications:
- Excellent organizational and multitasking skills.
- Strong written and verbal communication abilities.
- Proficiency with Microsoft Office Suite and social media platforms.
- Experience in customer service, event planning, or retail is a plus.
- Ability to work flexible hours during railbike season and attend community events as
needed.
Must be able to lift 25 lbs. Work in inclement weather from extreme heat to extreme cold. At times candidate will be on their feet performing physical labor for the entire shift.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Salary : $18 - $20
