Social Media and Guest Services Coordinator

Social Media / Guest Services Coordinator

The Nido & Mariana Qubein Children’s Museum opened two years ago in downtown High Point and has welcomed more than 400,000 guests. The Qubein Children’s Museum was named North Carolina’s Visitor Attraction of the year by The NC Travel Industry Association. Opinions of our staff are valued and appreciated as our new museum continues to grow and build on our knowledge and successes. ​We are looking for an enthusiastic and organized professional to join our team as a Social Media/ Guest Services Coordinator to help us connect with our community and provide excellent customer service.

Position Summary: The Social Media Coordinator/Guest Services Coordinator will be responsible for managing the museum's social media accounts and ensuring that visitors receive exceptional service. This dual role combines creativity with organizational skills, where you will engage with online audiences through content creation and strategy while also providing in-person support over the phone and email.

Schedule:

Thursday 8:30 a.m. to 5:30 p.m.

Friday 8:30 a.m. to 5:30 p.m.

Saturday 8:30 a.m. to 5:30 p.m.

Sunday 12:30 p.m. to 5:30 p.m.

Social Media Coordinator Responsibilities:

• Create, schedule and publish engaging content on the museum’s social media platforms, ensuring all posts are approved by a director prior to publication (Facebook, Instagram, Twitter, TikTok, etc.) Content includes highlighting weekly programming
• Develop and implement social media strategies to increase engagement and brand awareness
• Collaborate with the team to create promotional campaigns for events, exhibitions, and programs
• Respond to inquiries, comments, and messages on social media in a timely and professional manner
• Manage online contests, giveaways, and collaborations to engage with the audience
• Stay up-to-date with the latest social media trends, tools, and best practice
• Monitor social media trends, community conversations, and analytics to optimize content performance

Guest Services Coordinator:

• Answer phone calls and respond to emails, addressing inquiries about museum hours, programs, events, tickets, field trips, birthday parties, events and memberships
• Assist with ticket sales, reservations, and membership sign-ups at the welcome desk
• Manage call log
• Support administrative tasks, including scheduling appointments and managing the museum's calendar
• Ensure the reception area is tidy and well-organized
• Qualifications:
• Bachelor's degree in Marketing, Communications, or a related field, or equivalent work experience
• 1-2 years of experience in social media management or content creation
• Excellent written and verbal communication skills
• Strong customer service skills and a friendly, approachable demeanor
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficiency in social media management tools (e.g., Hootsuite, Buffer) and basic graphic design software (e.g., Canva, Adobe Creative Suite)
• Strong attention to detail and problem-solving abilities

Preferred Skills:

• Photography and video editing skills
• Familiarity with social media analytics tools (e.g., Google Analytics, Facebook Insights)
• Experience in event planning and promotions

Physical Requirements:

• Ability to stand or sit for extended periods of time.
• Occasional lifting and carrying of materials (up to 25 lbs).

How to Apply: Interested candidates should submit a resume, cover letter, and a portfolio (if applicable) showcasing their social media work to work@qubeinchildrensmuseum.org. We look forward to hearing how you can contribute to our team and help engage our community!

Job Type: Part-time

Pay: $16.00 per hour

Expected hours: 25 – 29 per week

Schedule:

• 4 hour shift
• 8 hour shift

Ability to Commute:

• High Point, NC 27262 (Required)

Ability to Relocate:

• High Point, NC 27262: Relocate before starting work (Required)

Work Location: In person

Salary : $16