What are the responsibilities and job description for the Customer Service Specialist position at Nielsen Associates?
We are seeking a Customer Support Specialist to join our team at {company}. This role is an excellent opportunity to work with a family-owned company that offers a welcoming environment and excellent benefits.
Key Responsibilities:
- Serve as a reliable back-up for customer billing.
- Collect, analyze, and report on data from customer and interdepartmental interactions.
- Stay updated on industry and technological trends to suggest efficiency improvements.
- Prepare and coordinate the shipment of product promotions and fulfill web orders.
- Support the Sales Management team with customer correspondence, reporting, and related tasks.
- Manage customer and product portals.
- Maintain customer price lists.
Requirements:
- 3 years of hands-on customer service experience in a fast-paced food manufacturing setting.
- Strong verbal and written communication skills.
- Effective problem-solving and critical thinking abilities.
- Excellent organization, time management, and prioritization skills.
- Capability to handle customer information securely and discreetly.
- Proficiency in Microsoft Word and Excel; experience with Sage software is a plus.
- Knowledge of customer portals like EDI and GS1 is a bonus.
- Experience in inventory maintenance is a bonus.
