E-Commerce & Sales Operations Specialist

Overall responsibility of this position is to be an integral support role in the e-Commerce and Sales Operations Departments. The position will be supporting the Sales and e-Commerce Operations team on all fronts and providing both strategic and tactical functionality. The position will be responsible for standard operating procedures relating to e-commerce and sales operations processes and special projects with an awareness of other departments’ roles within Nikon Inc. Provide comparative analysis reports of current inventory with being mindful of sell-through trends. Research and evaluate current nationwide conditions that may affect the ability to sell products in the marketplace. The position will require you to work in multiple systems and collaborate with management as well as other departments. Keep management apprised on ongoing projects and activities.

ESSENTIAL FUNCTIONS AND KEY AREAS OF RESPONSIBILITY:

· Responsible for executing all assigned tasks for new product set up and price lists

· Key member on eCommerce team focused on optimizing customer experience to drive digital conversion

· Managing special purchase programs and release EDI orders while effectively managing the work overflow

· Provide valued assistance in maintaining inventory management and planning

· Responsibility for maintaining online product pricing & plans ensuring that price changes are implemented in an accurate & timely manner

· Provide an in-depth analysis on refurbish pricing

· Responsible for the creation of routine and requested sales reports (ie. Daily e-comm Sales Report) and for sharing this information with all appropriate or directed parties

· Collaborating with management on sales promotions and administering promotions in applicable systems.

· Responsible for chargeback management and creating PO Requisitions / coding invoices

· Responsible for providing the utmost customer service and resolving order issues in a timely manner

· Provide assistance in handling NPS Reward emails

· Work outside of normal hours of operation, as needed, in order to fulfill essential functions and responsibilities.

Ancillary responsibilities:

· All other duties as required or needed.

QUALIFICATIONS:

· Strong MS Office applications skills (Word, Excel, PowerPoint, Outlook).

· Excellent customer service skills.

· Excellent verbal and written communication skills.

· Strong organizational & time management skills.

· Excellent teamwork and problem resolution skills.

· Strong analytical skills.

· Self-Directed with a keen attention to detail and a sense of urgency and accountability

· Ability to multitask, prioritize a variety of tasks and meet deadlines.

· Ability to Work with Cross-Departmental and Cross-Company Teams.

· Ability to analyze data and information.

· Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

· Ability to communicate information verbally and in writing so that others will understand.

· Ability to work outside of regularly scheduled work hours as needed

· Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

EDUCATION, SKILLS & EXPERIENCE:

· 4 years of e-Commerce / sales operations experience

· High School Diploma or equivalent required

· B.A. preferred

Job Type: Full-time

Pay: $66,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Melville, NY 11747: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 1 year (Required)
• E-commerce: 3 years (Preferred)

Work Location: Hybrid remote in Melville, NY 11747

Salary : $66,000 - $90,000