SERVICE ADVISOR

If you believe customer service is a true craft – one built on communication and thorough product knowledge? If so, Smith Automotive Group is seeking a highly motivated charismatic Automotive Service Advisor! We have a strong reputation in the automotive industry and are looking for enthusiastic and energetic team players to grow with us.

To keep growing and building on our success we look for like-minded individuals to join our team. Bring your passion, energy and experience – we will give you the training, support and encouragement to succeed.
Responsibilities: The purpose of the Automotive Service Advisor is to ensure an extraordinary customer experience while creating client advocates. The Service Advisor acts as the go-to between service technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. Primary responsibilities include but are not limited to:

• Greeting service customers promptly in a professional and courteous manner
• Inspecting vehicles and accurately identifying and verifying customers’ needs
• Building strong relationships with customers
• Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle
• Promote the sales of appropriate services, parts and accessories by thoroughly understanding the product and associated service requirements.
• Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
• Compiles with federal and state vehicle requirements by testing engine, safety and combustion control standards.
• Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns are addressed.
• Provide concierge support for all owner inquires, whether by phone or in person, to assure the customer has a positive service experience.
• Follow up with customers to ensure satisfaction

Qualifications:

• Must be authorized to work in the United States
• High school diploma or equivalent required
• Two or more years of previous experience as a service advisor
• Excellent customer service skills
• Great attitude with high-energy personality
• Must have a valid in state driver’s license and an acceptable, safe driving record
• Must submit to and successfully pass a background and drug screen
• Must be a team player with integrity and strong work ethics
• Ability to work well in a process driven environment

Benefits

When you join our organization, you’ll enjoy comprehensive training, competitive compensation, and unparalleled benefits. You will experience the best that a career in the automotive industry has to offer.

• Strong pay plan! Based on experience!
• Monthly Bonuses
• Health Medical, Dental & Vision Insurance
• Life and Disability Insurance
• 401K Retirement Savings Plan
• Paid Time Off
• Employee Vehicle Purchase Program

About our Company:

Smith Automotive Group is one of Atlanta’s Premier Auto Dealers, therefore we have the most competitive pay plans in the automotive industry. We strive to provide outstanding service in all areas of our dealerships in Georgia, from the showroom to the service center. We believe our employees are our greatest asset! As such, we treat all employees with respect and appreciation for their contributions to the company. Become a member of a winning team that offers growth opportunities, excellent earning potential and leadership that appreciates your drive, skills and ability.

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Smith Automotive Group is an Equal Employment Opportunity Employer.
All applicants must be able to pass pre-employment screen including MVR, drug test and have a valid in-state driver’s license

Location: 811 Thornton Rd. Lithia Springs, 30122
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Work Location:

• One location

Work Remotely

• No

Job Type: Full-time

Pay: $32,827.00 - $80,436.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location