What are the responsibilities and job description for the Global Logistics Operations Coordinator position at NNR Global Logistics?
About the Company
At NNR Global Logistics USA Inc., we're committed to delivering exceptional results for our customers. Our mission is centered around promoting and supporting the success of our team members, fostering a culture of growth and innovation. As a people-centric organization, we strive to exceed customer expectations every day, with over 1 million satisfied customers worldwide.
About the Role
The successful candidate will be responsible for coordinating export/import operational activities at the branch office, ensuring competitiveness. This involves handling customer demands in collaboration with Sales and the Branch Manager.
Job Responsibilities
- Generate air or ocean bills of lading and supporting export documentation to ensure freight can be exported.
- Contact trucking companies to arrange for pickup of customers' freight.
- Receive freight in warehouse and perform TSA safety checks. Label freight for export.
- Contact air and ocean carriers to book export shipments.
- Closely monitor consolidations.
- Review procedures and implement TSA safety regulations as developed by the Head Office.
- Arrange for import documentation pickup at the airlines.
- Review immediate Transport documents for US Customs.
- Contact outside Customs Brokers to coordinate timely clearance of import freight.
- Correspond with NNR Japan and other overseas agents.
- Provide quotations to customers when sales staff is not present.
- Offer market research support to sales staff.
- Develop proposals for sales staff. Conduct telephone sales to prospective customers.
- Assist sales staff with correspondence, faxes, etc.
- Contact inactive customers to determine shipping status.
- Notify import customers of arrival information.
- Collaborate on account collection efforts.
- Update airline rates for sales department files.
- Foster ongoing customer satisfaction through post-sales contact, providing flight details, maintaining letters of credit, and resolving complaints.
- Maintain and update customer files.
- Perform additional duties as assigned by management.
