Crisis Line Advocate 7am-4pm

Job Descriptions – Crisis Line Advocate 7am-4pm

CRISIS LINE ADVOCATE

General Description: The Crisis Line Advocate provides crisis line services for victims of domestic violence and sexual assault as well as conducting intakes with resident and non-resident clients and assisting with provision of services to these clients. This employee provides shelter coverage and assistance as needed within the general framework of Noah Project. Regularly scheduled hours are

Monday -Friday 7a.m.-4p.m.., some flexibility may be required. Includes on-call and holiday rotation.

Classification: Non-exempt

Essential Job Functions for Domestic/Dating Violence:

A. Receive crisis calls and provide immediate crisis intervention for all victims of domestic violence, dating violence and sexual assault.

B. Perform Lethality Assessment Protocols in coordination with law enforcement for safety planning.

C. Complete intake and exit interviews and complete all required documentation on residents and non-residents clients.

D. Assist residents in settling into shelter, room and providing a tour.

E. Assist clients’ immediate needs and refer them to appropriate resource, or utilize Noah resources.

F. Control access to the facility by residents, non-residents and visitors, oversee the security system and follow all security procedures.

G. Complete documentation, data/statistical entry and any other required paperwork on a timely basis to include maintaining client and administrative files.

H. Ensure residents are following shelter guidelines and responsibilities. Chores, quiet hours, etc.

I. Process incoming and outgoing client mail.

J. Attend staff meetings and trainings as scheduled.

K. Additional duties may be assigned as necessary, including but not limited to; clerical duties, assisting with shelter program activities, conferences, fundraisers and training.

Essential Job Functions for Sexual Assault/SAPCS :

A. Receive crisis calls and provide immediate crisis intervention and safety planning for all victims of sexual assault.

B. Complete intake interviews for victims of sexual assault and provide information and referral as necessary.

C. Complete all required documentation for sexual assault clients.

Minimum Qualifications:

A. Graduation from an accredited four-year college or university with a major course of study in social work or a related course of study preferred. Full-time employment in a family violence shelter, sexual assault program or similar social service agency in combination with formal education may be substituted for preferred degree with approval of the Executive Director.

B. Computer skills including data entry.

Screenable Job Requirements:

A. Willingness to perform tasks outside the job description.

B. Has knowledge of first aid and CPR procedures or is willing to be trained on those skills.

C. Possesses knowledge and proficiency in general office procedures.

D. Is willing to work in stressful conditions while maintaining a positive attitude.

E. Knowledge of dynamics of domestic violence and sexual assault.

F. Maintain professional and ethical boundaries with all clients.

G. Works well with minimal supervision.

Supervision: The Crisis Line Advocate will be supervised by the Shelter Coordinator.

Selection Procedure: Applicants for this position will be screened and interviewed in accordance with the Job Posting and Hiring Procedures.

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Crisis intervention: 1 year (Preferred)

Work Location: In person

Salary : $15