Enterprise IT Support Specialist

Job Title: Enterprise IT Support Specialist

Location: West Point, VA Onsite

Contract (6 Months)

Key Responsibilities:

• Troubleshoot and resolve complex end-user IT issues on PCs, mobile phones, printers, and other IT devices.
• Support installations, moves, adds, changes, and disposal (IMACD) requirements with precision and efficiency.
• Coordinate and plan IMACDs with IT functions and schedule installations, de-installations, and moves to meet customer needs.
• Document and recate processes for IMAC execution and obtain customer approval through effective communication.
• Receive and validate IMACD service requests and communicate with authorized users in a timely manner.
• Coordinate with designated customer personnel and third parties for scheduling and requirements to ensure seamless execution.
• Conduct site surveys to determine location(s) and special requirements for IMACD services.
• Confirm equipment, software, and services necessary for IMAC execution to ensure successful outcomes.
• Schedule and dispatch technicians, including third-party vendors, to meet customer expectations.
• Provide exceptional customer service and strengthen relationships through proactive engagement.
• Cancel network transport services after completing IMACDs as per customer requirements.

Requirements:

• A minimum of 3 years of relevant experience in IT support.
• Certification in A Hardware, Microsoft, ITIL, and CCNA to demonstrate expertise.
• Hardware support skills for PCs, tablets, printers, smartphones, and video conference rooms to provide comprehensive support.
• Tools expertise in Windows OS, MS Office, O365, and Mac OS to ensure efficient operations.
• Experience with ticketing systems, including ServiceNow, to streamline support processes.
• Excellent communication and soft skills to effectively engage with customers and team members.

Preferred Qualifications:

• Microsoft certification to enhance technical skills.
• ITIL certification to demonstrate process knowledge.
• CCNA certification to showcase networking expertise.

Company Overview: Noblesoft Technologies is a leading provider of innovative IT solutions.

Benefits: Competitive compensation package, comprehensive training, and opportunities for growth and development.