What are the responsibilities and job description for the Front Desk Receptionist position at NOLO Family Practice?
Overview
We are seeking a highly organized and friendly Front Desk Receptionist to join our family oriented team. This role is pivotal in creating a welcoming environment for our patients and managing the front office operations efficiently. The ideal candidate will possess strong customer service skills and be adept at handling various administrative tasks, ensuring smooth daily operations.
Duties
- Greet and welcome visitors in a professional manner, ensuring a positive first impression.
- Manage incoming calls with courtesy and professionalism.
- Assist with clerical duties including filing and managing office supplies.
- Schedule appointments and manage calendars for staff members as needed.
- Schedule follow-up appointments for patients face-to-face, via phone, via telehealth and document in the Electronic Medical Record (e-Clinical)
- Provide support as a personal assistant to management when required.
- Maintain a clean and organized front desk and lobby area to enhance the office environment.
- Handle patient inquiries and provide exceptional customer service to ensure patient satisfaction.
Skills
- Proven experience in a front desk or receptionist role is preferred.
- Strong data entry skills with attention to detail for accuracy in documentation.
- Experience with an Electronic Medical Record
- Familiarity with office management practices and procedures.
- Proficient in using computer software, including word processing and spreadsheet applications.
- Excellent typing skills.
- Experience as a receptionist in a primary care or in a similar healthcare setting is a plus but not required.
- Outstanding communication skills, both verbal and written, with a focus on customer service excellence.
- Ability to multitask and prioritize responsibilities in a fast-paced environment.
If you are passionate about providing excellent service and possess the necessary skills for this role, we encourage you to apply and become an integral part of our team!
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 32 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
- Medical Practice: 1 year (Preferred)
Experience:
- Customer service: 1 year (Required)
- Medical Practice: 1 year (Preferred)
Location:
- Nolensville, TN 37135 (Preferred)
Ability to Commute:
- Nolensville, TN 37135 (Required)
Work Location: In person
Salary : $17 - $20