Assistant Property Management Director

About NRHA Founded in 1940, the Norfolk Redevelopment and Housing Authority (NRHA) provides low-income families in Norfolk, Virginia with safe and well-maintained housing. It also plans and administers large-scale residential redevelopment programs within Norfolk. NRHA is an award-winning public housing authority that has been effective in obtaining private investment partners to fund new neighborhoods; improving low-income public housing; planning and building mixed-income communities; and offering programs that support residents receiving rental assistance on their path to self-sufficiency. NRHA aims to create and apply meaningful housing and neighborhood development programs to serve all residents of Norfolk, Virginia. NRHA looks for people who want to work in a challenging and progressive environment and make a positive difference in the community. NRHA seeks qualified candidates for Assistant Property Management Director. Summary Coordinates property management activity of all NRHA-managed communities, including midrise communities. Acts to assure staff compliance with property management policies and procedures. Manages the formulation and implementation of operational objectives and strategies for all NRHA communities. Coordinates the asset management functions for the community. Participates in the management of all NRHA real property portfolio for the communities. Supervises subordinate managerial staff to ensure effective community operations. Administers NRHA programs to assure proper management of communities and maintain security of properties. Establishes and maintains positive relations with residents, promoting positive image of NRHA and community management. Prepares and monitors the consolidated annual budget for the communities; reviews requests for resources; assess deployment of staff and resource needs. Essential Functions Coordinates property management activity of all NRHA-managed communities, including midrise communities: plans and implements administrative actions to assure that group’s daily activity conforms to the strategic and operational plans for all NRHA communities; assists in setting department and community budgets; and assures that property managers follow administrative policies and procedures. Manages the formulation and implementation of operational objectives and strategies for all NRHA communities: assesses factors in internal organization and external environment relevant to NRHA community policies and programs; assists in developing community objectives and strategies and tactics to achieve objectives; obtains and allocates resources to achieve community objectives; develops or coordinates the development of community programs and procedures; evaluates results of community programs and procedures; and directs corrective action as required. Coordinates the asset management functions for the communities: maintains current knowledge of U.S. Department of Housing and Urban Development (HUD) asset management rules, regulations, and policies; establishes and implements asset management programs and projects; audits community administrative, marketing, and financial practices to determine compliance with regulations and organization policy; collects, compiles, formats, prepares and submits documents and reports on asset management performance; communicates asset management initiatives; plans, develops, and conducts presentations on asset management training; advises and guides subordinate staff on asset management matters; serves as a liaison between NRHA and other organizations on asset management matters. Participates in the management of all NRHA real property portfolio for communities: identifies properties to be acquired and disposed; confers with staff and assesses capital improvement needs of real properties; coordinates portfolio management activities with other staff; and monitors local market property values. Supervises subordinate managerial staff to ensure effective community operations and ensure all HUD deadlines are met in relation to annual and interim recertifications, new admissions and annual unit inspections: may perform full range of supervisory activities, including but not limited to assigning and coordinating work; acting on employee problems; and hiring, promoting, developing, disciplining, and rewarding employees and will sit in when a Property Manage role is vacant until filled. Administers NRHA programs to assure proper management of communities and maintain security of properties: implements, monitors, and assures NRHA community standards are upheld; administers annual living unit inspections program (LUIP) for community; coordinates maintenance activities to assure clean, safe, and maintained residential units; coordinates inspections to assure completion of unit for occupancy; coordinate all move-ins, move-outs, and transfers; and administers plans for improperly housed families. Establishes and maintains positive relations with residents, promoting positive image of NRHA and community management. Prepares and monitors the consolidated annual budget for the community communities; reviews requests for resources; assess deployment of staff and resource needs. Assists and counsels residents as appropriate: resolves problems with residents; and refers residents to public assistance services. Acts to ensure that rents are collected in a timely and proper manner. Participates in assessments of team members, co-workers, and subordinates as appropriate. Supports and/or coordinates routine and special activities and programs with residents and other internal and external sources Coordinates and monitors internal reports on status of programs and special projects. Prepares and responds to inquiries and concerns from residents, other staff, public officials, and the general public. Performs a variety of administrative duties: including correspondence; memoranda; reports; maintaining secure files; maintaining and or correcting computer software application problems; modifying reports; forms; manuals; and software training material. Develops and administers contracts and special projects. Performs other related work as required. Education, Experience, and Licenses Bachelor's degree in public administration, business administration, or other related field. A minimum of eleven years of progressively responsible experience in public and/or assisted housing and financial operations; experience must include three years of progressively responsible management experience. Any equivalent combination of training, education, and experience necessary to obtain the required knowledge, skills, and abilities. Knowledge, Skills, and Abilities Comprehensive and current knowledge of federal, state, and local programs, laws, regulations, and rules related to public housing, Housing Choice Voucher, and related programs. Comprehensive knowledge of real property asset management, including but not limited to property acquisition, property disposal, property value enhancement, and property portfolio management. Comprehensive and current knowledge of public-sector management laws, standards, regulations, practices and problems. Comprehensive and current knowledge of public housing property management systems, methods, and techniques. Considerable knowledge of accounting and financing method, principles, and techniques. Comprehensive and current knowledge of general management principles, practices, theories, and methods. Knowledge of federal, state, and local public assistance programs, including welfare and housing subsidy programs. Knowledge of public-sector financing and accounting, particularly those related to federal, state, and local financing of public housing and redevelopment projects and programs. Knowledge of City of Norfolk political and economic environment, to include knowledge of local public housing needs. Operational knowledge of personal computer for use in word processing, spreadsheet, database, and electronic communications. Oral and written communication skill to present and make comprehensible complex information regarding organization operations, of which some information may be highly technical in nature; provide clear work instructions; compose technical reports; make presentations before large groups; and respond to questions on a variety of job-related matters. Considerable human relations skills, particularly leadership, consulting, negotiating, persuasive, and supervisory skills. The jobholder must have the capacity to deal effectively with a wide variety of individuals, including those who exhibit skepticism or who do not cooperate with the jobholder. A high level of analytical ability to comprehend, understand, and interpret complex and technical information, such as human resource management regulation, public-sector financing, and public relations information; and to comprehend, understand, and interpret organizational and environmental factors that could have potential effects on the success of projects and programs. A high level of ability to exercise independent judgment in the development and implementation of complex operational and some strategic activities, and the formulation of supporting policies. A high level of ability to exercise initiative in the development and implementation of complex operational and some strategic activities, and the formulation of supporting policies. Requires accountability for inventory and/or property management. Physical Demands/Work Environment While performing the duties of this job, the employee is frequently required to sit, talk, see, or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. This position requires depth, color, and texture perception. NRHA will consider equivalent substitutes for education and/or experience, provided that the candidate can demonstrate that he/she has obtained the knowledge and skill necessary to perform the duties of the job. NRHA offers a competitive compensation and benefits package. The compensation offer will be determined by the candidate's work history and skill set. Benefits include VRS retirement, medical, dental, and vision insurance; life insurance; long-and short-term disability insurance; tuition reimbursement options; public service loan forgiveness, and much more. Those candidates who are selected for interview will be contacted directly by telephone. All other candidates will receive an email communication after the position is filled.