Technical Support Call Center Agent

Job Summary
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service and technical troubleshooting to our customers through effective communication and problem-solving skills. This role involves inbound calling, ensuring that customer inquiries are addressed promptly and accurately.

Duties

• Handle incoming calls from customers, addressing inquiries and providing information about products and troubleshooting issues.
• Maintain accurate records of customer interactions through data entry into the database.
• Collaborate with team members to ensure high-quality client services and resolve any issues that arise.
• Communicate effectively with customers to understand their needs and provide appropriate solutions.
• Adhere to company policies and procedures while maintaining confidentiality of client information.

Experience

• High School diploma or GED
• 1-3 years experience in a call center or customer service role
• Strong communication skills, both verbal and written, with the ability to articulate information clearly.
• Proficiency in data entry and familiarity with office software applications is preferred
• A positive attitude, strong work ethic, and the ability to work well under pressure are essential for success in this role.

Job Type: Full-time

Pay: $16.50 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Ability to Commute:

• Fountain Valley, CA 92708 (Required)

Work Location: In person

Salary : $17 - $24