What are the responsibilities and job description for the Customer Service Representative position at North Bridge Staffing?
Exciting new Customer Service Representative opening with a well-established Non-profit Organization located in the Streeterville neighborhood.
Hybrid schedule, 2 / 3-days a week in office.
Temporary : ASAP through end of the year
20-$23 / hour based on experience
Job description
We are looking for a customer-oriented service representative. A customer service representative will act as a liaison, provide product / services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities
Make outbound membership renewal calls
Inbound calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods / tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Skills
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt / respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
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