What are the responsibilities and job description for the Administrative Support Associate position at North Carolina A&T State University?
Classification Information
Position/Classification Title
Administrative Support Assoc
Classification Type
SHRA
Position required to work during periods of adverse weather or other emergencies:
N - Not Mandatory
Minimum Experience/Education
High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Preferred Years Experience, Skills, Training, Education
Previous experience in Admissions or an college/university setting. Previous leadership experience in an administrative support setting.
Required License or Certification
Valid driver’s license
Position Overview
Primary Purpose of Position
The Administrative Support Associate’s primary purpose is to process prospective students’ admissions applications and documents accurately and in a timely manner. They will also assist with quality assurance data review, document management, phone coverage, admissions events and other duties as assigned. Position is required to adhere to Federal, State, and University policies and regulations.
Primary Function of Organizational Unit
The primary function of the Office of Undergraduate Admissions is to identify, attract and enroll first-year and transfer students with outstanding academic ability and potential.
Work Hours
8:00 AM - 5:00 PM; Monday - Friday
Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies.
Key Responsibilities and Related Competencies
Required Competency
Program Knowledge
Duties
Provide leadership and support to data entry needs.
Assist manager in daily support operations.
Demonstrate ability to effectively plan and manage time to accomplish goals and meet deadlines.
Develop and maintain daily productions levels as indicated by supervisor.
Assist students in completing the admissions application via online portal.
Adhere to all FEPRA rules and regulations.
Adhere to NC A&T Data Standards.
Assist and participate in Admissions sponsored recruitment activities.
Administer, attend and actively participate in required training.
Assist manager in daily support operations.
Demonstrate ability to effectively plan and manage time to accomplish goals and meet deadlines.
Develop and maintain daily productions levels as indicated by supervisor.
Assist students in completing the admissions application via online portal.
Adhere to all FEPRA rules and regulations.
Adhere to NC A&T Data Standards.
Assist and participate in Admissions sponsored recruitment activities.
Administer, attend and actively participate in required training.
Required Competency
Communication - Verbal/Written
Duties
Communicate to students/parents and other stake holders admissions status and documents needed.
Receive inbound calls from internal and external university clients.
Anticipate and exceed the needs of the client.
Possess excellent interpersonal skills, communication and presentation skills (both written and oral) which transcends diverse audiences.
Receive inbound calls from internal and external university clients.
Anticipate and exceed the needs of the client.
Possess excellent interpersonal skills, communication and presentation skills (both written and oral) which transcends diverse audiences.
Required Competency
Problem Solving
Duties
Determine the cause of system errors during the application process and make corrections to the application before final submission.
Assist with identifying and correcting application and/or processing errors.
Assist with identifying and correcting application and/or processing errors.
Required Competency
Information/Records Administration
Duties
Active engagement to identify possible process improvement.
Assist with logging, assign tracking, and prepare incoming mail for scan as needed.
Scan documents.
Assist with processing applications.
Assist in coordination of the yearly purge.
Demonstrate and promote the University’s Cultural values.
Assist with logging, assign tracking, and prepare incoming mail for scan as needed.
Scan documents.
Assist with processing applications.
Assist in coordination of the yearly purge.
Demonstrate and promote the University’s Cultural values.
Position Information
Working Title
Administrative Support Associate
Competency Level
Contributing
Position Number
000310
Recruitment Range
$33,540 - $36,231
FLSA
Non-Exempt
Appointment Type
Permanent - Full-time
FTE
40 hours/week, 12 months
If Time Limited, Appointment Length
Organizational Division
Office of Admissions Processing
Organizational Location
Assoc VP for Enrollment Mgmt
Organizational Unit
Office of Admissions Processing
Posting Detail Information
Posting Number
SHRA2862
Open Date
03/05/2025
Close Date
03/23/2025
Special Instructions to Applicant
You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran’s Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.
Employee Benefits available to NC A & T permanent employees include the following and more:
Employee Benefits available to NC A & T permanent employees include the following and more:
- Accrued Vacation and Sick Leave for Eligible Employees
- Community Service Leave
- Blue Cross Blue Shield of NC – Health Benefits
- NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
- 12 Paid Holidays
- Teachers and State Employees Retirement System (TSERS)
- Optional Supplemental Plans – 401k, 403b, 457b and 457
- Employee Assistance Program (EAP)
- Campus Recreation Center Discount
- University Bookstore Discount
This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.
Quick Link
https://jobs.ncat.edu/postings/33754
Salary : $33,540 - $36,231
