What are the responsibilities and job description for the Student Services Specialist position at North Carolina A&T State University?

Posting Details

Classification Information

Position / Classification Title

Student Services Specialist

Classification Type

SHRA

Position required to work during periods of adverse weather or other emergencies :

N - Not Mandatory

Minimum Experience / Education

Bachelor's degree; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.

Preferred Years Experience, Skills, Training, Education

Required License or Certification

Position Overview

Primary Purpose of Position

The Student Services Specialist in the Computer Science Department is a critical team member for promoting and achieving student engagement and success. The Student Services Specialist provides leadership and oversight of student financial aid and scholarship operations, including, but not limited to scholarship funds management, customer service, compliance, policy, analysis / planning, risk management, scholarship administration, class scheduling, and processing operations. The Student Services Specialist monitors and analyzes data to inform and enhance the Department's strategies for improving student recruitment, engagement, and academic progress; and generates and distributes reports on key performance indicators. The Student Services Specialist develops standards of service and provides training to assure responsive customer service towards promoting student satisfaction, issue resolution and ultimately student degree persistence and completion. The Student Services Specialist serves as a liaison with the offices of admissions, financial aid and student services, and works effectively with the relevant academic units across the Computer Science Department and key members of the College of Engineering Dean's office, including the Associate Dean for Undergraduate Education and Student Success. The Student Services Specialist also enhances and cultivates an environment that promotes a positive public relations image of the Computer Science Department in the eyes of prospective students, parents, contributors, the higher education community, and the general public.

Primary Function of Organizational Unit

North Carolina A & T State University is a public land grant high research activity institution that is committed to dedicated teaching and learning, scholarly and creative research, and effective engagement and public service. The University enrolls over 14,000 students.

The College of Engineering, with over 2,500 students, has EAC ABET accredited undergraduate programs in Architectural, Bio-, Biological, Civil, Chemical, Computer, Electrical, Industrial, and Mechanical Engineering, as well as a CAC ABET-accredited program in Computer Science. On the Graduate level, the College has 8 Masters of Science Degree programs, and 5 Doctoral programs. The 5 research cluster areas of the College of Engineering (COE) are Autonomous Systems, Cybersecurity and Resilience, Energy and Sustainability, Healthcare Applications and Complex Systems and Networks. The College welcomes team members who thrive in an environment that embraces diversity and inclusion within the student body, faculty, and staff.Additional information about the College and the University can be found at www.ncat.edu / coe.

The Computer Science Department at North Carolina Agricultural and Technical State University has 14 full-time faculty members and offers BS, MS and PhD degrees. The department has a current enrollment of over 500 undergraduate students, 80 masters and 30 doctoral students. The faculty in the department conducts research in areas such as cybersecurity, cyber identity, computer vision, data science, big data, artificial intelligence and machine learning, software engineering, bioinformatics and quantum computing. The department has attracted funding from the National Science Foundation, the Department of Defense, the Department of Energy, as well as various industries to support research and education.

Work Hours

8 : 00 AM - 5 : 00 PM; Monday - Friday (and on occasional weekends)

Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies.

On-site (Employees are primarily in the office and / or have a critical job requirement that requires dedicated office space on-site)

Key Responsibilities and Related Competencies

Required Competency

Managing Work and Performance

Duties

Establish guidelines for students to enhance their performance and retention in their programs at the CS Department.
Develop programs with acceptable outcome levels for student development.
Review work of student workers and staff upon completion to assess and solve problems.
Review accomplishments of the CS student services unit over a short-range period to ensure that performance and service meet the required standards.

Required Competency

Decision Making

Duties

Recognize adverse situations and develop appropriate solutions that are consistent with the facts, constraints and relevant policies.

Be knowledgeable about student program details and the curriculum.

Communicate status and exception requests with students and faculty.

Know and use effective approaches for choosing courses of action and developing appropriate solutions and reaching conclusions.

Analyze and synthesize relevant policies and legislation and apply them across a variety of situations.

Required Competency

Coordination - Operations

Duties

Facilitate procedures for collecting, reviewing and utilizing student information that pertains to recruiting, admission, orientation, registration and retention.

Update Undergraduate Bulletins, Curriculum Guides, COGs.

Coordinate and manage a broad scope of work operations and processes to meet programmatic expectations and outcomes.

Required Competency

Program Management

Duties

Coordinate and administer undergraduate students' professional and social activities for their retention and timely graduation.

Manage and monitor these activities and assess their impact on the student experience.

Provide student services including academic advising related activities as assigned.

Inform and advise students on program requirements and processes.

Identify and understand student service issues, client needs, and matters of a recurring nature to effectively address and resolve the issue.

Initiate creative programming to engage student participation.

Collect, research, and analyze information for processing, monitoring, or measuring data.

Develop internal processes and prioritizes workload.

Generate non-standard reports.

Function as a team member of the COE student service specialist team.

Conduct training for groups and individuals.

Required Competency

Client / Customer Service

Duties

Develop activities to encourage effective working relationships with and among students, parents, faculty and staff and other external entities such as industrial partners and the alumni.

Advise students on academic and administrative questions effectively.

Interact in person and respond to written inquiries via email and communicates with students regarding deadlines, status and other specific needs.

Understand the needs of students and recognize how decisions impact other program areas in the College and University.

Develop and maintain effective working relationships with students in order to initiate, facilitate and complete work in the CS Department.

Interpret policies and makes decisions within delegated authority when responding to requests and non-standard issues.

Recognize how individual decisions impact other program areas and their goals.

Employ de-escalation techniques and conflict management strategies when appropriate.

Understand the role of students, faculty, staff, donors, parents, and visitors in their unique environments.

Required Competency

Information / Records Administration

Duties

Develop and manage procedures for data collecting, organizing, filing, and reporting of all activities and responsibilities associated with the position.

Maintain records for current students while maintaining appropriate confidentiality.

Compiles statistics for CS Department records, surveys, annual reports and program reviews : enrollment, graduation and demographics.

Perform research, data collection, and analysis of information, and report writing.

Utilize, reconcile, and manipulate data from various internal and external software systems.

Apply an in-depth knowledge of program specialty or multiple program areas to improve existing programs or develop new programs.

Required Competency

Managing Work Processes

Duties

Establish guidelines for students to enhance their performance and retention in their programs at the CS Department. Develop programs with acceptable outcome levels for student development.

Communicate and work with students to gain understanding of a commitment to set work standards, processes, and procedures.

Provide ongoing feedback to students on expectations and identify and suggest areas of improvement.

Create and facilitate learning opportunities that include active participation, networking with colleagues in other organizations and attending in-house training on related systems operations.

Provide directional input on student services.

Position Information

Working Title

Student Services Specialist

Competency Level

Journey

Position Number

007681

Recruitment Range

40,047 - $48,823

FLSA

Non-Exempt

Appointment Type

Permanent - Full-time

40 hours / week, 12 months

If Time Limited, Appointment Length

Organizational Division

Computer Science

Organizational Location

College of Engineering

Organizational Unit

Computer Science

Posting Detail Information

Posting Number

SHRA2850

Open Date

02 / 18 / 2025

Close Date

03 / 18 / 2025

Special Instructions to Applicant

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.

Employee Benefits available to NC A & T permanent employees include the following and more :

Accrued Vacation and Sick Leave for Eligible Employees

Community Service Leave

Blue Cross Blue Shield of NC - Health Benefits

NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more

12 Paid Holidays

Teachers and State Employees Retirement System (TSERS)

Optional Supplemental Plans - 401k, 403b, 457b and 457

Employee Assistance Program (EAP)

Campus Recreation Center Discount

University Bookstore Discount

This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.

Quick Link

https : / / jobs.ncat.edu / postings / 36190

Salary : $40,047 - $48,823

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