What are the responsibilities and job description for the Call Center Representative position at North Carolina Retina Associates?
Description
Call Center Location :
5900 Six Forks Rd, Raleigh NC 27609
Job Summary
The call center representative works directly with patients and physicians to provide customer service for patients via telephone interactions. The call center representative will gather patient information, and schedule appointments. Call center representatives may fill in at the front desk occasionally.
Duties and Responsibilities
- Answer incoming calls and assist with inquiries
- Schedule patient appointments
- Ensure patient information is accurate including billing information
- Inform patients of medical office procedures and policy
- Ensuring availability of treatment information by retrieving and updating patient records
- Send patient and referring providers information as needed
- Obtain external medical reports and maintain patient records as required by medical professionals
- Respond and comply with requests for information
- Maintain a clean and neat work space
- Additional duties as assigned
Minimum Requirements
Preferred Requirements
Essential Job Functions
Additional Details
