What are the responsibilities and job description for the Data Analyst - Quality Improvement Auditor - Job# 968 position at North County Regional?
DATA ANALYST - QUALITY IMPROVEMENT AUDITOR
The Organization
North Los Angeles County Regional Center "NLACRC" is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.
Supervision
Receives general supervision from the Quality Improvement Manager.
The Position and Job Summary
The Data Analyst-Quality Improvement Auditor will collect and assess data, and identify trends and areas of needed improvement, to ensure measured success of the agency's change management initiatives.
- Implement audit plans, timelines, and procedures.
- Conduct assessments to measure success of change management and training projects, and identify areas of needed improvement.
- Create detailed change management assessment and trend reports, and other identified department specific assessments.
- Recommend and participate in performance improvement projects, including but not limited to, developing and conducting trainings and other tools.
- Develop, maintain, and assess feedback surveys and other methods of data collection.
- Collect data, assess, and identify trends from various satisfaction surveys.
- Facilitate development of satisfaction surveys, postcards, and reports.
- Receive and process satisfaction survey postcard requests.
- Develop and maintain relationships with other departments.
- Lead and facilitate interviews and focus groups, and attend agency meetings, to collect qualitative data.
- Monitor audit corrections to make sure they have been completed.
- Use tools to track timelines, responsibilities, tasks, etc.
- Use audit tracking tools to collect and analyze data.
- Other projects and / or duties as assigned.
Employment Standards
Knowledge :
Education & Experience
A Bachelor's degree in a related field and one to three years of related experience or Bachelor's degree in an unrelated field and three to five years of experience.
Skills and Abilities
Essential Requirements
This position requires the use of a personal vehicle while conducting business and must possess a valid (Class C) California driver's license. Travel to Santa Clarita and Antelope Valleys will be required.
Language Skills
NLACRC Offers an Excellent Benefits Package
We offer employees a variety of health and dental plans :
Please note that benefit costs are pro-rated for part-time employees.
Professional Development Opportunities & Growth
NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.
Diversity, Equity, and Inclusion
At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.
Compensation
This is an non-exempt position, Grade 9, $35.65 / hr - $49.14 / hr.
NLACRC is an equal opportunity employer. Further, NLARC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
Salary : $36 - $49
