Unemployment Insurance Generalist

Summary of Work

The Unemployment Insurance Division of Job Service ND is initiating a multi-year computer system replacement project, known as "Unemployment Insurance Modernization." We're seeking dedicated Unemployment Insurance (UI) Generalists to play a crucial role in supporting our Unemployment Insurance Program. This role will encompass a range of responsibilities, with a primary focus in the areas of tax liability and compliance for employers, claimant eligibility for benefits, benefit overpayments, and collections. Additionally, the UI Generalists may be required to contribute to project-related tasks, including data entry.

Key Responsibilities:

• Collaborate with a dynamic team to enhance the Unemployment Insurance Program
• Evaluate tax liability and compliance issues for employers.
• Assess claimant eligibility for benefits and address benefit overpayments and collections.
• Assist in various project-related tasks, including data entry and documentation.

Minimum Qualifications

To be considered for this position, you must have the following experience/education combination:

• a high school diploma or equivalent plus
• at least four (4) years of experience working in claims processing, insurance, payroll, customer service management or related functions. Related college-level course work may be substituted for the work experience requirement on a year-for-year basis.

Preferred Qualifications

Preferred candidates will be able to demonstrate excellent communication skills, both verbally and written, and be proficient in the use of Microsoft Office products.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

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380 Application Procedures

All application material must be received on or before 11:59 p.m. on the closing date.

• JSND does not provide sponsorships.
• Applications will ONLY be accepted online through the ND PeopleSoft System.
• In addition to the online application, applicants MUST upload the following documents:
  • Resume
  • Cover letter (addressed to Human Resources Division)
  • Copy of their college transcript (if using to substitute for experience requirement) and
  • At least three business references with contact information
• Applications will be scored based on a 100-point job related personnel system.
  • Application materials should include information which clearly articulates how you (the applicant) meet the position's minimum qualifications and can perform the summary of work. It is very important to be thorough and detailed on all your application materials.
• Applicants claiming ND veteran's preference must submit documentation proving their ND residency and eligibility under North Dakota Century Code 37-19.1 by uploading the following:
  • Veteran must upload a Form DD-214 (copy #4 or #6)
  • Disabled Veteran must upload a Form DD-214 (copy #4 or #6) and a current statement of disability from the Veterans Administration which is less than 1 year old
  • Spouse of Disabled Veteran must upload a Form DD-214 (copy #4 or #6), a copy of the marriage certificate, and a current statement of disability from the Veterans Administration which is less than 1 year old or:
  • Spouse of a Deceased Veteran must upload a Form DD-214, a copy of the marriage certificate, and a copy of the veteran's death certificate.
• For assistance, contact to following individuals in advance of the position closing date:
  • Raeann Schmitcke, Human Resource Officer, at 701-328-2840 or raeannschmitcke@nd.gov for:
    • accommodation or assistance with the application or selection process; or
    • a complete Job Description Questionnaire.
  • Amy Bosch at 701-328-3352 for:
    • questions regarding this position's duties or requirements.

TTY users may use Relay North Dakota at 711 or 1-800-366-6888.

Equal Opportunity Employer

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.