Customer Service Representative

Description

Join our amazing team as a Customer Service Representative. Responsibilities consist of working at the front desk or the fitness desk. Providing customer service to the public by checking-in fitness members and guests, processing registration and membership transactions and handling questions and concerns. Also providing administrative and program support to staff. Engaging with members to increase retention. Actively promotes membership and seeks to increase membership sales. Work location and hours may fluctuate.

Pay & Schedule:

Pay Rate: $15.00 - $16.00 per hour

This position offers 15-20 hours per week. Shift lengths are typically 5-7 hours. 

Facility Hours:

Monday – Friday: 5:00am – 9:00pm

Weekends: 7:00am – 7:00pm

Availability to work one weekend day, either Saturday or Sunday, is required.

Duties & Responsibilities:

• Perform membership, registration, and facility reservation operations using registration software to process member and guest transactions; transactions are accepted online, via email, in-person or by mail.

• Foster a welcoming environment for members and guests; greet with a warm welcome and say a genuine goodbye when they depart.

• Provide exceptional customer service by fielding member and guest suggestions, concerns and complaints in a positive and understanding manner; provides follow-up and resolution as required; relay internal and external member and guest concerns and requests to appropriate staff and, when necessary, inform supervisor.

• Assist members and guests with a member-first mindset – ensure member and guest needs are a priority above other work tasks.

• Provide information about and promote District programs; guide members and guests to appropriate programs to meet their needs.

• Respond to telephone, in-person and email inquiries from customers regarding programs and facilities in a prompt and accurate manner; may assist with answering phones with inquiries for other Park District locations.

• Balance cash reports on a daily basis.

• Monitor access to facility and ensure only members and guests who have checked in to TPAC are utilizing the facility.

• Perform general administrative support functions as assigned.

• Provide support to administrative and operational staff at TPAC as needed.

• May monitor the safe use of the fitness equipment; if a member or guest has a question on how to use equipment direct them to the appropriate person or provide basic information.

• Clean fitness equipment as needed and re-rack weights and plates as needed within physical requirements.

• Report any work-related or patron injuries or incidents to supervisor; report unsafe conditions to supervisor and correct if appropriate; complete incident/accident report forms as needed.

• Perform all job tasks in a safe manner.

• Perform other duties as assigned.

Benefits

All employees are eligible for the Recreation Benefits usage, which includes discounted and/or complimentary services.

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Qualifications

High school diploma or equivalent. Previous customer service experience is preferred.

Skills & Abilities

• Communicate effectively both verbally and in writing

• Proficient with Microsoft Office (Outlook, Word, Excel)

• Problem solving

• Active listening

• Perform basic math to reconcile cash drawers

• Operate all necessary office equipment

• CPR/AED Certification or ability to obtain within three (3) months of hire

Knowledge

• Software applications, such as for program registration

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Required to sit, stand, walk, bend, kneel, stoop, talk and hear; use of hands and fingers to handle, feel or operate objects, tools, controls or to demonstrate subject matter and reach with hands and arms. Must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job includes close vision and the ability to adjust focus. Work is performed indoors and outdoors.

Salary : $15 - $16