What are the responsibilities and job description for the IT Support Specialist - I position at Northeast Coating Technologies?
We’re hiring an IT Support Specialist to join our team in Kennebunk.
This is a hands-on, in-office role supporting day-to-day technical needs across the company. You’ll be the first line of defense for IT issues and will have the opportunity to work across multiple systems, support a range of technologies, and grow your skill set over time.
What You’ll Do
- Provide technical support for desktops, laptops, printers, and mobile devices
- Troubleshoot Windows, Microsoft 365, network connectivity, and common hardware/software issues
- Install and configure new devices, user accounts, and software
- Manage your own queue of support tickets and documentation
- Support patching, backups, and systems health monitoring
- Collaborate with other IT team members to resolve more complex issues
- Assist with onboarding and offboarding of users
Who We’re Looking For
- Experience in help desk, desktop support, or IT support (internships, MSPs, or hands-on roles all count)
- Familiarity with Windows 10/11, Microsoft 365, and basic networking concepts
- Strong communication and organizational skills
- Able to troubleshoot and resolve common issues independently
- Comfortable working in a small, high-expectation team
- Willingness to learn and take initiative
Bonus Points For
- Experience with Active Directory or ticketing systems
- Exposure to compliance environments (CMMC, ITAR, etc.)
- Interest in advancing into sysadmin or security roles over time
Additional Details
- Work location: Primarily on-site in Kennebunk, ME (some remote flexibility available after onboarding)
- Schedule: Monday to Friday
- On-call: Rare, with support from senior IT staff
- Benefits: Available and discussed during interview
Job Type: Full-time
Pay: $26.00 - $31.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Rotating weekends
Work Location: In person
Salary : $26 - $31