Outreach Director

Full Job Description and NEICAC Online Application Portal can be found at www.neicac.org/job-openings

*All NEICAC positions require completion of our online application.

Job Summary
We are seeking a dynamic and experienced Director to lead our Family Services Department. The Outreach Director is responsible for developing and supervising all programmatic operations, administration, implementation, and coordination of the Family Services department associated programs and Food Pantries in addition to oversight of the Family Development and Self-Sufficiency (FaDSS) Coordinator’s operation of the FaDSS program. Outreach Director will also represent NEICAC in public relations capacities, providing educational program and agency presentations to outside organizations. The ideal candidate will possess strong leadership qualities, a passion for assisting individuals and families with limited resources, and the ability to manage multiple projects effectively.

Duties

• Responsible for outreach office operations, including addressing technical assistance troubleshooting, supply needs, postage reports, contractor procurement, landlord communication, program records, and physical inventory.
• Represent the agency and programs in various public relations capacities to provide educational program presentations to interested professionals, outside agencies, and organizations.
• Develop, plan, and direct customer service-focused social services programs, including an outreach program serving communities that align with the agency’s vision, mission, and values.
• Provide and/or coordinate staff training and guidance for Family Services-administered programmatic regulations and procedures. Train staff to ensure service delivery aligns with agency's vision, mission, and values.
• Conduct routine staff touchpoints, training, and meetings.
• Monitor and approve Family Services Program expenditures, to include completion and submission of all program reports and monthly funding requests in a timely manner.
• Monitor overall program budget for the FaDSS Program.
• Must be knowledgeable of designated program expectations, regulations, and overall agency operations and ensure staff are informed of changes in program requirements and procedures.
• Develop and implement an outreach office coverage plan and closure communication plan, including NEICAC’s online chat system staff coverage.
• Ensure chat and case reviews via the NEICAC online chat system are prompt and customer service friendly.
• Coordinate with FaDSS Coordinator to ensure continuity of services for FaDSS families during Specialist absences and vacancies.
• Coordinate with the LIHEAP & General Relief Director to ensure that staff receive the necessary training and resources to effectively implement LIHEAP programming.
• Responsible for system development, staff training, and ongoing oversight of in-house Customer tracking system for Family Services-specific programs.
• Gain and maintain familiarity with in-house Direct Assistance processing system(s) to provide direct customer service, training to Family Services staff, and conduct application and payment processing.
• Create demographic and services reports using data pulled from Customer software systems.
• Write, submit, and manage ongoing grants for Crisis and Food Pantry programs, including required grant report submissions.
• Responsible for compliance with and completion of annual Community Services Block Grant (CSBG) reports and organizational standards.
• Assure all Family Services (Food Pantry, Crisis Program, other programming) and FaDSS program compliance requirements are met, providing financial management and oversight of operations.
• Supervise data entry and reporting associated with in-kind and monetary donations that support the Family Services Department within the Agency Donor Management System.
• Participate in agency-wide initiatives such as strategic planning and reporting.
• Assist the CEO with strategic and programmatic Board reports.
• Attend NEICAC Board of Directors and grant requirement Board Meetings in addition to grant review committee hearings, grant award ceremonies and other events as needed.
• Develop collaborative and communicative relationships with program department directors and outside public and private organizations to create beneficial partnerships.
• Seek funding opportunities and assist CEO to expand, develop new programs, and leverage program funding.
• Regularly meet with or provide program updates and needs to CEO.
• Assist with ongoing management of the agency's social media outsourcing strategy.
• Demonstrate effective interpersonal skills, sensitivity, and rapport-building techniques while recognizing cultural diversity to empower Family Services staff in their efforts to advocate for and establish trusting relationships with clients.
• Gain expertise in Results Orientated Management Accountability (ROMA) specific to Community Action Agencies, achieve and maintain ROMA certification.
• Coordinate with leadership staff to develop ROMA-focused agency outcomes.
• Engage in quarterly call with FaDSS State Program Manager and FaDSS Coordinator.
• Review and approve payroll, travel and other administrative requests for all subordinate staff.
• Encourage and provide opportunities for staff to grow professionally.
• Serve on various committees and boards as appropriate.
• Participate in selection and interviewing of potential Family Services Department employees.
• Prepare and conduct performance evaluations for subordinate staff as required by NEICAC.
• Develop, implement, and manage the ongoing initiatives of the Lead Family Services Specialist to provide support to Family Services Operations.

Supervisory Responsibilities

Directly supervise FaDSS Coordinator and all Family Services Department staff. Must be able to address interpersonal barriers and strengths in employees, empower those receiving supervision, offer criticism in a constructive manner and develop in-depth understanding of employment and labor laws. Support and enhance staff’s ability to perform their jobs by teaching and modeling technical knowledge and skills, work management, communication skills and conflict management skills.

Certificates, Licenses & Registrations

• Must have valid driver’s license and carry Iowa minimum levels of automobile insurance. Must satisfactorily complete a Criminal Records Check.
• Must successfully complete child and dependent adult abuse training within the first six months of hire and maintain certification.
• Must complete OMB Uniform Guidance training.
• Must complete the Certified Community Action Professional (CCAP) process within five years of hire. A training plan or schedule for this is to be submitted by the second year of employment. Updating and maintaining the CCAP certification is also required.

Education and/or Experience

High School Diploma or GED, combined with 5-7 years of experience in Social or Human Services, including supervisory roles, direct service provision to low-income populations, and oversight of funding and operations required. A bachelor’s degree with 3-5 years of experience in Social or Human Services, including supervisory roles, direct service provision to low-income populations, and oversight of funding and operations required is preferred.

Job Type: Full-time

Pay: $63,451.00 - $73,453.00 per year

Benefits:

• 401(k)
• 403(b)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: In person

Salary : $63,451 - $73,453