Front Desk Reception/Insurance Verification Specialist

Join us in our exciting mission to increase the quality of life for fellow members of the community! After injury, surgery, or in the midst of chronic pain, Northern Physical Staff step forward to provide compassionate, effective care to area residents of all ages and backgrounds who need help recovering and returning to their work, school, and play. As a critical part of NPT administrative staff, you will ensure the schedules of patients and therapists work together to achieve every possible positive outcome. Discover the fulfillment that comes with being a part of the Northern Physical Therapy Team!

Duties will include:

• Welcome patients and visitors by greeting them professionally and warmly.
• Ensure all necessary and applicable paperwork is completed.
• Manage Office Schedule to ensure therapist schedules are filled.
• Answer, screen and forward all incoming phone calls, faxes and emails while providing basic information when needed.
• Insurance Verification and explanation of benefits to the patient to ensure their understanding of their financial responsibility related to care.
• Copay, deductible and co-insurance and other payment collections from patients on a daily basis.
• Record Transactions/create deposit.
• Receive and sort daily mail/deliveries/couriers/faxes correctly and properly.
• Execute weekly supply checklist and report low running supplies to the Clinical Director.
• Ensure waiting room, restrooms and kitchen are kept neat and clean.
• Develop and maintain statistical information for your position.
• Contribute to team effort by performing other clerical duties to include but not limited to: filing and organizing documents, photocopying, faxing, basic office organization, etc.
• Responsible for learning and applying all company policies and procedures.
• Working alongside our Billing Specialist to follow up with patients and insurance carriers for reimbursement issues.

The successful candidate with have the personality that builds rapport with patients, but is unafraid to follow up with patients to ensure patients are meeting their plan of care and, as applicable, paying their copays, deductibles, co-insurances.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Education and/or Experience:

• High school diploma or GED.
• Minimum of 2-years’ experience in medical front desk/insurance verification required.
• Must be dependable, highly organized, and possess the ability to multi-task.
• Attention to detail and ability to complete tasks with accuracy and properly prioritize.
• Computer skills to include knowledge of Microsoft Word and Excel.
• Must have general office equipment knowledge (copy machine, fax, computer, etc.)
• Language Skills:

Must speak English. Any other language is a plus. Ability to respond effectively to sensitive inquires or complaints.

Physical Demands:

While performing the duties of this job, must be able to sit for periods up to 4 hours at a time. The employee may lift and/or move up to 25 pounds. Must be able to type a minimum of 60 WPM.

Work Environment:

Shared office environment.

Hours:

This is a full time hourly position with a minimum of 40 hours per week in the office Monday thru Friday. This position may occasionally be asked to work evenings and weekends from time to time for community events, fairs and seminars.

Other Duties:

Note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities and activities may change from time to time with or without notice.

Job Type: Full-time

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Paid time off

Work Location: In person

Salary : $17 - $19