Job Title:

Facilitate all calls coming to Northern Quest Resort & Casino and all activities relating to the PBX and Reservation center.

Key Responsibilities:

• Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Resort and Casino Policies and Procedures.
• Answers all telephones within three rings.
• Presents a friendly, professional non-rushed approach when answering phones.
• Provide anticipatory service in a thoughtful and intuitive way.
• Exhibit a genuine sense of interest and concern for the guest.
• Fluent understanding of the organizations departments allowing for accurately guided call transfers.
• Obtains any information necessary to assist the guest quickly, accurately, and pleasantly.
• Answers guest questions about the Resort and local area or inquiries pertaining to casino services; hotel services; spa and salon services; and travel directions.

Requirements:

• High school diploma or general education degree (GED)
• Three to six months related experience and/or training; 1-2 years related college courses a plus
• Experience in a four star/four diamond hotel preferred
• Must be computer literate with working knowledge of Microsoft programs and other computer software
• Ability to type at least 40 wpm
• Highly articulate

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.