What are the responsibilities and job description for the Administrative Assistant position at Northstar Refrigeration, Inc.?
Company Overview :
Join our dynamic team at Northstar Refrigeration, a leading HVAC / R service provider dedicated to delivering exceptional HVAC and Refrigeration services to our clients. We pride ourselves on our commitment to quality, safety, and customer satisfaction.
Job Description :
We are seeking a detail-oriented and proactive Administrator to support our HVAC / R maintenance and service departments. The ideal candidate will assist with data entry for maintenance and service accounts, manage customer interactions regarding quotes and contracts, and ensure smooth communication between our management staff and clients.
Key Responsibilities :
- Accurately enter and update maintenance and service account information into our database.
- Maintain organized and up-to-date records of customer interactions, service schedules, and completed work.
- Follow up with customers regarding quotes and service contracts, ensuring they have all the necessary information.
- Assist with scheduling follow-up appointments or additional services as needed, coordinating with our Field Supervisors.
- Provide excellent customer service by addressing any questions or concerns promptly and professionally.
- Support the maintenance and service departments with general administrative tasks, including filing, document preparation, and correspondence.
- Assist in preparing reports, tracking work orders, and coordinating with management to ensure efficient service delivery.
- Monitor and manage email and phone communications, directing inquiries to the appropriate team members.
- Work closely with the service and maintenance teams to ensure seamless coordination of services and customer satisfaction.
- Assist with special projects and initiatives aimed at improving operational efficiency.
Qualifications :
Benefits :
Northstar Refrigeration is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type : Full-time
Pay : $50,000.00 - $70,000.00 per year
Benefits :
Schedule :
Ability to Commute :
Salary : $50,000 - $70,000
