What are the responsibilities and job description for the Office Administrator position at Northwest Exterminating?
Ready for your next career opportunity? Look no further, The Turtle is looking to hire you!
Join the team that will motivate and empower you to achieve your maximum potential. In everything we do, we believe it’s about more than just our service, we believe it’s about creating healthier living environments for homeowners as an ESSENTIAL SERVICE.
McCall Service will invest in your training as exterminating experience is not required to join our team!
Responsibilities
Job duties:
- Setting up residential or commercial accounts for new services (newsale, government support)
- Scheduling services for residential or commercial clientele (newsale, government support)
- Maintaining large government or commercial accounts (government support)
- Communicating via telephone and email with managers, customers, technicians, sales personnel for various requirements (newsale, government support, billing, customercare)
- Responsible for entering varying data in multiple programs and websites (government support, billing- databill, ARM, etc)
- Creating reports for various needs (government support, billing)
- Outbound communication for reconciliation of residential or commercial accounts (billing- collection calls, declined cc)
- Updating accounts to reflect accurate billing status (billing)
- Responding to emails from customers and internal staff (newsale, government support, billing, customercare)
- Receiving inbound calls from customers and internal staff (newsale, government support, billing, customercare)
What we expect from you:
THE McCall WAY
Serves as a McCall Service Ambassador, always focusing on the highest level of professionalism and image standards.
OWN IT
We strive to create a culture of ownership, where all feel empowered to take initiative on what they can control: their customers, routes, teams, communication, and professionalism.
ASPIRE TO BE EXCEPTIONAL
We recognize that success comes from setting ourselves apart and offering exceptional service, support, and experience to our customers and teammates.
CUSTOMER FIRST, TEAM ALWAYS
Providing exceptional service begins with honoring, appreciating, respecting, and caring for our teammates who will make a difference with our customers daily.
DO WHAT IS RIGHT
Regardless of how difficult it can be, we look to do what is right by our team, customers, and ourselves.
FUTURE FOCUSED
We recognize that change is the only way to grow, so we remain focused on the future to help influence a positive impact. We utilize the latest tools and technology to deliver exceptional service to our valued customers
What We Offer
- Competitive pay and ability to earn monthly commissions
- Comprehensive benefits package including medical, dental, vision, maternity, & life insurance
- 401(k) plan with company match, employee stock purchase plan
- Paid vacation, holidays, and sick leave
- Must be 18 years of age
- Employee discounts
- Industry leading, quality, comprehensive training program
Why McCall Service?
You’ve seen the Turtle on our billboards and trucks around town, now you can be part of the McCall Service Team! Competitive compensation, benefits, and training opportunities are only the beginning of your career with McCall Service. As part of the Team, you’ll make a difference in people’s lives by creating healthier living and working environments with our Green Home Services. McCall Service will give you the stable work environment you need to advance your career. McCall Service's family-like culture is about making you feel welcomed and empowered. Come create extraordinary opportunities for yourself with McCall Service!
Qualifications
What you need:
- High School Diploma or equivalent required
- No Experience Required! McCall will invest in your training
- Proficient in Microsoft Office tools such as Word, Excel, and PowerPoint
- Ability to pass a drug screen
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws
McCall is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer
