What are the responsibilities and job description for the IT Help Desk Information Specialist position at Northwest Software?
Job Details
| IT Help Desk Information Specialist |
Portland, OR 97214
Duration: Longterm
Job Summary:
Provide customer service by phone and in-person
- Reset passwords in Active Directory
- Enroll mobile devices in DUO
- Install software on Windows and Mac devices
- Assist customers with mobile devices (iPhones and iPads)
- Troubleshooting issues such as audio/microphone issues, failed software installs, VPN, etc.
- Answer questions about Google Workspace
- Direct customers to the IT Service Portal
Required Skills and Abilities:
- IT Service Desk knowledge, skills and abilities
- Customer service knowledge, skills and abilities
- Ability to follow standard operating procedures
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