What are the responsibilities and job description for the PATIENT CARE COORDINATOR - AXIS SPINE CLINIC position at Northwest Specialty Hospital?
Northwest Specialty Hospital is seeking a detail-oriented, customer service focused, Patient Care Coordinator to join our Axis Spine Team!
We need someone with a professional demeanor, can work well under stress/stress situations, will provide great customer service to our patients!
In this role you be responsible for performing a variety of medical clerical duties. Some of those duties include registration and pre-registration functions to ensure the smooth transitioning of patients through the services they require; prepare pre-registration packets appropriately for each procedure; ensure that copies of appropriate documentation are obtained to facilitate the billing and collections processes; process co-payments and payments; registered patients and update medical records; back up all incoming calls and direct them to the appropriate person or department; perform nightly closing procedures for clinic; call patients for pre-registration notification including copays and deductibles; will help room patients, record vital signs; and other duties as assigned.
Qualifications and Preferred Experience:
- Knowledge of basic computer programs such as Microsoft Office Suite
- Ability to type at least 40 words per minute
- Ability to relate and work effectively with others
- Demonstrates excellent written and verbal communication skills
- Strong Customer service background
- Certified Nurse Aide (CNA), with active certification on the Idaho Registry of Certified Nurse Aides preferred
- Prior clerical or medical office experience preferred
About Axis Spine and Northwest Specialty Hospital:
Axis Spine Center is North Idaho's premiere spine surgery and interventional pain management practice. We have recently merged with Norwest Specialty Hospital, the only 5-star outpatient hospital in our region. The emphasis is to provide “patient first” specialty care. The surgeons at Axis Spine are board-certified and fellowship trained spine physicians who are committed to offering a full spectrum approach to spine care, combining interventional pain management, physical therapy, and chiropractic care.
Northwest Specialty Hospital is widely known for being a center of excellence and is proudly owned and operated by local physicians. The physicians have invested personally, professionally and financially in the care of the patients and the staff. They have dedicated their lives to creating a hospital that allows them to practice on their own terms and do what’s best for patients. Northwest Specialty Hospital includes 10 operating rooms and 30 inpatient beds, along with a variety of clinics and services throughout Kootenai County, that span across multiple specialties.
Northwest Specialty Hospital has earned numerous awards for patient care, surgical skill, medical care, and employee satisfaction. Northwest Specialty Hospital has been recognized as one of the Best Places to Work in the Inland Northwest for seven consecutive years!! Companies throughout Washington and Idaho were selected based on employee feedback about benefits, work environment, job satisfaction, and other factors. We continue to receive this distinguished honor based on our great company culture, patient focused approach, and robust benefits package!
Some of our amazing perks and benefits offered to employees are:
- Company-sponsored events such as sporting events, BBQs and holiday parties
- Comprehensive health care coverage with options for Medical, Dental, & Vision Insurance
- Tuition reimbursement
- Growth opportunities, ongoing education, training, leadership courses
- A generous 401K retirement plan
- A variety of discounts throughout the hospital and community are available to employees
- Wellness benefits offered to staff such as: weight loss challenge, access to a dietitian, and discount gym memberships
- Culture that promotes and supports work/life balance
**Northwest Specialty Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.**
