What are the responsibilities and job description for the Manager Infrastructure Cloud Services position at Northwestern Memorial Healthcare?

The Manager Infrastructure Cloud Services reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.

The Manager Infrastructure Cloud Services is responsible for the management and leading a team to build and support services in the cloud or onsite. The Manager is responsible for guaranteeing that technology systems services and processes run smoothly and efficiently in support of Northwestern Medicines operations. The Manager will be responsible for troubleshooting software application problems system administration issues or network concerns along with systems management and integration functions.

Northwestern Medicine Information Services drives innovative highvalue solutions to transform health care.

We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence our team goes to extraordinary lengths to ensure that our systems work together seamlessly.

Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by :

Leveraging AI automation and rollout of advanced cyber controls that support digital transformation strategies
Implementing advanced technologies in clinical and administrative areas
Furthering development of the end user support model to help enhance modern infrastructure

Responsibilities :

Proven experience working in a Cloud / IaaS environment (Private and Public) such as AWS GCP Azure or Openstack

Investigate and troubleshoot software application issues related to the infrastructure

Perform root cause analysis of infrastructure related activities

Provide technical guidance or support for the development or troubleshooting of applications or systems issues

Provide advice on project costs application design concepts or application design changes

Verify stability interoperability portability security or scalability of system architecture

Maintain end to end architecture / system with integrated systems

Plan coordinate assign and account for the work of Systems staff

Coordinate the development of annual systems plans

Supports the delivery of work leveraging Agile Scrum and / or Kanban

Monitor measure and report customer service levels against agreed upon performance standards

Demonstrate the ability to get things done effectively direct the execution of the projects to support the achievement of successful ontime and onbudget delivery of IT commitments.

Manage resource agility / versatility for all direct reports and assist with progression of employee career paths

Manage vendor relationships contracts and contract management policies for costeffectiveness negotiate licensing agreements plan for major software / infrastructure upgrades and ensure that service management processes are used.

Demonstrate the ability to deal with the changing environment and to lead / facilitate and manage change efficiently and effectively where appropriate

Manage operating and capital budgets to meet NMHC budget goals

Unquestionable integrity credibility and character and demonstrated high moral ethical behavior

Additional Functions :

Present to NM operational leadership meetings

Present to industry conferences as needed

Represent NM at local user groups and symposiums

Qualifications : Required :

Bachelors degree or equivalent experience

Additionally 5 or more years of experience in Information Services management of Cloud On Prem and Virtualized Services.

Management experience with complex crossorganizational systems.

Demonstrated project & process management skills.

Demonstrated budget management skills.

Demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.

Demonstrated analysis and problemsolving skills.

Experience working with and negotiating with external vendors.

Experience working with and negotiating vendor contracts.

Excellent team building skills.

Excellent verbal and written communication skills.

Outstanding coordination facilitation consultation and conflict resolution skills.

Preferred :

Healthcare technology background

Masters degree in related field

Additional Information :

Northwestern Medicine is an affirmative action / equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.

If we offer you a job we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a casebycase basis and follow all state and federal guidelines.

Remote Work : Employment Type :

Fulltime

Key Skills

IT Experience,Project Management Methodology,Data Center Experience,LAN,Cloud Infrastructure,Computer Networking,Visio,ITIL,Project Management,SAN,Microsoft Project,Project Management Lifecycle

Vacancy : 1

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Manager Infrastructure Cloud Services

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