Cloud Infrastructure Services

2 Openings
Chicago

Cloud Infrastructure Services

Lead II - Cloud Infrastructure Services

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000 practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are:

Ensure site reliability by providing concrete recommendations for internal and external partner teams, including troubleshooting, CI/CD automations, and tool development to support the DevOps model.

The opportunity:

• Implement advanced end-to-end system monitoring, including smart monitoring of integrated and coupled partner and vendor systems.

• Document processes that cannot be automated, offering engineering teams expertise in availability, performance, and scalability.

• Conduct comprehensive data analysis to identify service trends and drive improvements.

• Ensure compliance with general requirements for all deployments to production, including diagrams, dependencies, monitoring and logging plans, backups, and high availability setups.

• Implementation and automation of certificate renewals using the AppView Certificate Management Tool.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

• Bachelor's degree in Computer Science, Engineering, or related field.

• Extensive experience as a Site Reliability Engineer or in a similar role, with a deep understanding of industry-standard technical skill sets, Agile methodologies, and capacity planning.

• Proficiency with additional industry standards relevant to the role.

• Proficiency with AppView Certificate Management Tool, Okta SSO implementations, and Pen Test remediation.

• Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and recommend proactive solutions.

• Excellent communication and collaboration skills, with a demonstrated ability to work effectively with cross-functional teams and external partners.

• Knowledge of change management processes and functions, including compliance requirements for deployments.

• Proven ability to thrive in a fast-paced environment and adapt to changing priorities.

• Experience working on Service Now tool

• Service and operational support automation

• Failure mode analysis

• Strong experience with AWS environment and deployment

• Experience with centralized certificate management infrastructure to support SSL certificate requirements in a multi-account, multi-region AWS environment

• Experience with applying ReverseProxy settings

• Experience with cloud deployments, continuous integration and deployment pipeline and tools, security and infrastructure.

• Must have skills

• CICD: Ansible, Jenkins, Artifactory, SonarQube etc.

• Programming Languages: Unix Scripting, ActivePerl, Python,

• Monitoring Tools: AppDynamics, Thousand Eyes, Dynatrace

• Other Tools (Nice to have): AppViewX Certificate Management Tool, Splunk, GnuPG/PGP Mandatory skills - DynTrace, Observability,Application Monitoring, SRE, DevOPs, AWS cloud

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Remote

Compensation Range: $74,000-$111,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters belonging, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

Dynatrace,Application Monitoring,Sre