What are the responsibilities and job description for the Centralized Application Processing Coordinator - Charlotte Corporate position at Northwood Ravin?
Job Details
Description
Northwood Ravin is consistently recognized for developing the top luxury apartment communities in the Southeast. At Northwood Ravin, every member of our organization is united by a shared commitment to create the best-in-class residential experience. Guided by our core values of creativity, integrity, and an all-in culture, we empower individuals to reach their fullest potential professionally and personally. We cultivate a culture of excellence, innovation, and inclusivity by fostering strong collaborative relationships within our team. Northwood Ravin is dedicated to delivering unparalleled service to the residents we house and the communities we create.
Primary Responsibilities:
As a Centralized Application Processing Coordinator, you will support the leasing team off-site by handling administrative tasks related to new applications, from initiation through completion. This role involves ongoing communication with the applicant and on-site teams throughout the process.
As a support-focused position, the Centralized Application Processing Coordinator must demonstrate excellent time management skills and the ability to handle tasks efficiently across multiple properties while focusing on meeting the applicant’s needs, providing helpful information, and fostering a positive experience with the company.
They may also be requested to help with other administrative tasks as needed or instructed by the Centralized Leasing Manager
As a Centralized Application Processing Coordinator, your primary responsibilities include:
- Strictly adhere to NWR Application Policy & Procedures when processing applications.
- Verify income documentation in SNAPPT to ensure accuracy based on employment type. Approve and upload the SNAPPT report into OneSite.
- Ensure that the reported income from SNAPPT matches the income listed on the OneSite screening scorecard.
- Make screening decisions using the OneSite scorecard.
- Adjust rent ledgers and scheduled billing, if necessary, for specials and other approved changes.
- Communicate with the applicant regarding the status of their application.
- Gather additional move-in documents within set deadlines, including but not limited to: deposits, lease signatures, petscreening, renter’s insurance, proof of electricity, etc.
- Upload documents to the appropriate resident accounts in OneSite Doc Management.
- Inform the applicant when their file is complete and transferred back to the leasing team for move-in preparation and assist with any other items for the applicant prior to doing so.
- Seamlessly transfer approved applicants to the on-site leasing team once the application is fully approved and ready for move-in preparation.
- Track workload across multiple properties to stay informed of the status of each applicant throughout the entire application process.
What you bring to the role:
- Previous experience in property management, particularly in leasing or assistant manager roles, processing applications and managing move-in documentation.
- Familiarity with property management platforms such as OneSite, SNAPPT, and Knock. And proficiency in Excel, Word, and Outlook for document management, reporting, and communication.
- Ability to multi-task and collaborate effectively in a fast-paced cross-functional team environment.
- Strong ability to analyze income documents and screening scores to make informed, accurate decisions.
- Understanding the importance of maintaining applicant confidentiality and following company guidelines for data security.
- Knowledge of Fair Housing laws and regulations.
- Ability to carefully and accurately review and verify income documentation, addressing discrepancies in a timely and effective manner.
- Strong ability to track multiple tasks and prioritize deadlines, ensuring timely completion of all application processing steps and the smooth transfer of application files
- A sharp, professional appearance and the ability to represent the brand with pride
What our culture brings to you:
When you join Northwood Ravin, you are not just taking a job but becoming part of a community that values your well-being and professional growth. Our team members are at the heart of our success, and we are committed to supporting and growing you.
In addition to our award-winning culture, we offer a comprehensive benefits package focused on career growth, health and wellness, retirement, and family support so you can thrive professionally and personally.
- Competitive compensation along with various monthly bonus incentives
- Housing discounts
- Extensive training programs
- Health and wellness benefits including medical, free dental, vision, and basic life benefit
- Paid leave plans via Paid Time Off, Sick Time, holidays and Partner Leave
- Retirement planning with a 401(k) program and company match
- Give back days allowing you time away from work to volunteer and pursue personal interests
- Employee Referral Program
- Tenure is rewarded so stay in the nest! Your PTO accrual rate will increase, benefit premiums will decrease, 401(k) matches increase, additional give back days are added and you will receive a special gift at each tenure milestone!
Northwood Ravin is an equal opportunity employer.
Qualifications
