Technical Support Specialist

Company

Nova has operated in southern California for over 50 years. We provide our logistics customers with a full range of supply chain services including container freight station operations, air freight, ocean export loading, inland distribution and Foreign Trade Zone (FTZ) storage. Our two facilities combined offer almost 500,000 square feet for warehousing and distribution services as well.

Over the years, we have gathered an exceptional group of employees who have earned a reputation for superior customer service. We strive to attract and retain individuals who are highly motivated, professional and possess expertise in our field. We offer competitive salaries and a comprehensive benefits package.

Job Summary

The Technical Support Specialist is responsible for providing technical support and assistance to end-users ensuring the smooth operation of the network, computer systems, software, and hardware. The primary goal is to contribute to the overall efficiency of the organization's IT infrastructure by resolving Help Desk issues promptly and enhancing user operational uptime.

Responsibilities

• User Support: Provide timely and effective technical support to end-users via various communication channels, including phone, email, chat, or in-person.
• Troubleshooting: Identify, diagnose, and resolve hardware and software problems, including but not limited to networks, desktops, laptops, printers, operating systems, and applications.
• Documentation: Maintain detailed records of support requests, resolutions, and hardware/software inventory. Create and update user guides and knowledge base.
• Hardware and Software Installation: Assist with the setup, installation, and configuration of computer hardware and software. Install and update drivers and perform routine maintenance tasks on network systems.
• Password and Access Management: Reset passwords, unlock accounts, and manage user access rights according to security policies.
• Network Connectivity: Troubleshoot network connectivity issues, both wired and wireless. Assist with setting up and configuring network connections.
• Virus and Malware Protection: Educate users about safe computing practices and help remove viruses and malware from infected systems. Install and maintain updates and patches.
• General User Support: Deliver exceptional user support, addressing user inquiries with patience and professionalism. Keep users informed about the status of their support requests to completion and post support follow ups.

Qualifications and Education Requirements

• Bachelor's degree preferred, or an associate in science degree in a related field with 2 years of experience. A high school diploma with IT certifications (e.g., CompTIA A , Microsoft Certified Professional) will be considered with a minimum of 3 years of experience.
• Proven experience in technical support, help desk, or a related role.
• Strong knowledge of common operating systems and business productivity software.
• Knowledge of networking concepts and protocols.
• Driver’s license: May require light travel to and from both facilities.

Skills

• Motivated with excellent communication, interpersonal skills, and problem-solving skills.
• Ability to work under pressure and manage multiple tasks.

About Nova

Nova is committed to providing equal employment opportunity for all persons.

NOTE: This job description, duties and responsibilities are not intended and should not be construed to be an exhaustive list of all job responsibilities or skills associated with this job.

Job Type: Full-time

Pay: $24.00 - $29.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Carson, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• technical support: 2 years (Required)

Work Location: In person

Salary : $24 - $29