Ocean/Air Freight Forwarding Coordinator

About Us:

Nova Shipping is a dynamic and growing Ocean/Air freight forwarding company, specializing in international shipping solutions. We are looking for an Import/Export Operations/Documentation Specialist to join our team. This role is critical in managing shipments from origin to destination while ensuring smooth coordination between clients, carriers, and internal teams.

Key Responsibilities:

• Manage end-to-end freight forwarding operations for ocean and air shipments (both import and export).
• Coordinate and schedule ocean and air bookings for hazardous and non-hazardous cargo.
• Negotiate cost-effective rates with service providers to maximize profitability while meeting client needs.
• Arrange inland transportation, carrier bookings, and timely documentation preparation (Shipping Instructions, Certificates of Origin, export declarations, AES filings, invoices, etc.).
• Track and trace shipments, providing real-time updates to clients and resolving any delays or discrepancies.
• Ensure compliance with international shipping regulations and company policies.
• Process shipment data in company systems, ensuring all required documentation is accurate and complete.
• Communicate effectively with vendors, shippers, carriers, and clients to ensure seamless logistics operations.
• Identify and resolve billing discrepancies, disputes, and operational issues in alignment with client SOPs.
• Monitor customs brokerage processes and maintain a strong understanding of regulatory requirements.
• Support internal teams with additional operational and administrative tasks as needed.

Qualifications & Skills:

• Minimum 2 years of experience in ocean/air freight forwarding (preferred).
• Bachelor's degree in Logistics, Business, or a related field (preferred but not required).
• Strong knowledge of international shipping, including booking, documentation, and customs processes.
• Proficiency in CargoWise, Magaya, or similar freight management systems is a plus.
• Advanced Microsoft Office skills (Excel, Outlook, Word).
• Strong attention to detail with the ability to anticipate and resolve issues proactively.
• Ability to multitask and work in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment while maintaining accuracy and efficiency.
• Strong organizational and problem-solving skills.

Benefits & Compensation:

• Competitive salary based on experience.
• Health and dental benefits available.
• Paid time off: 2 weeks of vacation per year.

🚨 Freight Forwarding (Ocean/Air) experience is required to be considered for this role. 🚨