What are the responsibilities and job description for the Account Manager position at NPA Coatings Inc?
Nippon Paint Automotive Americas Inc. (NPAA) offers employees a generous earned bonus structure including monthly hourly attendance bonuses, merit increases and a mid-year/annual bonus incentive plan. Employees receive eleven paid holidays per year, earn paid time off, can enroll in comprehensive health and welfare plans and a 401K plan with an exceptional company match. We provide employee recognition programs, tuition reimbursement and much more. When you join our team, you are part of our NPAA family. We hold several events throughout the year for our employees to show our appreciation for their hard work and dedication. Come join a great team!
ESSENTIAL DUTIES:
- Define, develop and manage all new business opportunities within the geographic territory outside of the assigned account profile, coordinating with Business Development as needed.
- Work with all departments on problem solving activities related to assigned accounts. Maintain and lead Action Registers when needed.
- Define customer business needs short and long term.
- Maintain an advanced knowledge of NPAA product offerings that meet customer expectations.
- Builds strong relationships with all levels of customer base.
- Communicates effectively with both verbal and written methodologies.
- Independently sells NPAA products and services.
- Develop and update (reforecast) annual sales budget for assigned territory.
- Manage supply agreements at target customers.
- Responsible for all forecasting functions at assigned accounts with assistance from FTS Technical account manager . This includes monthly forecasting reviews with customers, acquiring customer acknowledgement for production materials.
- Manage aged inventory via requirements outlined in the supply agreement.
- Lead all pricing activities for assigned accounts with the goal of achieving maximum value for our products.
- Review customer pricing on an annual basis. Update pricing: for example, remove obsolete items, complete pricing adjustments because of raw material increases and/or volume changes. Also adjusting for materials entering service status.
- Lead/coordinate NPAA customer visits – tours, specific audits, new program launch meetings.
- Monitor customer Quality score cards – lead action plans for improvement.
- Complete annual (or when updated) reviews of Customer Supplier Quality manuals.
- Attend 8D, 5Y presentations/discussions with customer when problems occur.
- Strive to improve job function capabilities through internal and external training.
EDUCATION, EXPERIENCE, AND/OR CERTIFICATION
- 4 year Degree with 5 years of Automotive Coatings Experience in Technical Service, Color Lab, Outside/Inside Sales or ten plus years of coatings experience in Technical Service, Color Lab, or Inside/Outside Sales.
- Manufacturing industry experience preferred.
- Korean as a second language preferred.