Sr. Product Support Engineer

Job description : Sr. Product Support EngineerJoin a global leader in industrial automation and electrical interconnection technology, known for pioneering innovation solutions in control systems, connectively, and power distribution. This is a multi-national family owned company headquartered out of Germany. They operate in 80 countries with approximately 8,600 employees globally, with reported revenues of $1.43B USD. This role sits in the U.S. Headquarters office / plant, (in Germantown, Wisconsin) as part of this global organization operating in 80 countries worldwide. The Sr. Product Support Engineer will promote the successful application of Automation and Interface products to employees, distributors, and customers by providing high-quality technical support and training. Duties and Responsibilities : Provide telephone and email service / support employees, distributors, and customers, offering technical instruction automation and interface products Record customer service on support details in customer database communicating with sales associates of service / support activities. Produce product support materials (e.g. application notes, how-to guides, example programs, tutorial videos, etc.) and Demos (trade show panels, programs, etc.) as needed to illustrate the functionality of Automation and Interface products Participate in training targeted at improving the knowledge and support capabilities of employees, distributors, and customers Occasional travel (10%) for technical support, and assistance at trade shows. Must have a valid drivers license and be able to travel by automobile or airplane Qualifications : Experience & Qualifications : Degree in Electronic or Electrical Engineering (or a related field) from an accredited university, or equivalent Minimum of 5 years of recent experience in technical product support, especially in applications of industrial control systems, PLC programming, and industrial control design is preferred Experience in service and support of field equipment within a factory environment A demonstrated ability to complete tasks accurately and efficiently and possess strong organizational, communication (both oral and written), and interpersonal skills Nice to Have skills : working knoledge of CODESYS IEC 61131, PLC Programming, Linux, I / O Interfacing, HMI, Communication Protocols (MODBUS, EtherNet / IP, PROFIBUS / PROFINET, CANopen, DeviceNet, OPC UA, BACnet, IO-Link), IoT, EDGE Devices, Node-RED, and / or Java Script Why is This a Great Opportunity :

• Company is a global leader in industrial automation and electrical interconnection technology, known for pioneering innovative solutions in control systems, connectivity and power distribution.
• They serve a wide range of industries, including manufacturing, energy, transportation and building automation.
• Their focus is on technology that empowers engineers and and technicians to create smarter, more efficient systems.
• This is a multi-national family owned company headquartered out of Germany. They operate in 80 countries with approximately 8,600 employees globally, with reported revenues of $1.43B USD.
• The Germantown location is the corporate HQ in the US, housing Administration, Sales, Marketing, Product Support, assembly and shipping / receiving functions.
• Nice clean facility with a family feel. Most employees at 10 years of tenure.
• This is a great job for someone who wants to work in a close-knit team where your contributions really matter. Quoting from reviews on Glassdoor - posted one week ago from a Regional Sales Manager : Pros : offers high-quality electrical interconnection, automation, and interface products that are well-regarded in the industry. The company provides great opportunities for professional growth, particularly in technical sales and product evaluation. There is strong potential to build meaningful relationships with customers and distributors. Employees are given the autonomy to take ownership of projects, which fosters leadership development. A collaborative environment that encourages innovation and continuous learning.Cons : "Only con is some processes require coordination with headquarters in Germany, which can add extra time to certain tasks.